Juan Crofford
Allentown,PA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services.
Overview
19
19
years of professional experience
Work History
Manager of Environmental Services
St. Luke’s University Health Network
09.2023 - Current
- Conducted regular audits of company facilities, identifying areas of improvement and implementing corrective actions to achieve optimal environmental performance.
Manager of Environmental Services
Good Shepherd Rehabilitation Hospital
07.2007 - 07.2023
- Maintain professional demeanor by staying calm when addressing unsatisfied customers.
- Establish team priorities, maintain schedules and monitor performance.
- Evaluate employee performance and convey constructive feedback to improve skills.
- Assist in organizing and overseeing assignments to drive operational excellence.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns.
- Define clear targets and objectives and communicate to other team members.
- Interview and hire employees.
- Train personnel in equipment maintenance.
- Enforce participation in exercises focused on specific job requirements.
- Improve staffing during busy periods by creating employee schedules and monitoring call-outs.
- Establish performance goals for employees and provide feedback on methods for reaching those milestones.
- Manage budgets and allocate resources to maximize productivity.
- Identify and communicate customer needs to Hospital Leadership and Operations huddle Team and quality team.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversee the linen and laundry departments budget and operations.
- Oversee the cleaning and disinfecting of inpatient and outpatient facilities.
- Oversee the cleaning and disinfecting of two long-term care facilities.
- Oversee the company's fleet of transportation.
- In charge of the network's couriers.
- Involved in multiple committees within the network.
Floor Technician
Manor Care
10.2005 - 07.2007
- Inspected equipment regularly.
- Quietly waxed, buffed and vacuumed floors.
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
- Cleared trash and debris from over 20 rooms and office areas regularly.
- Assisted with laundry and linen duties.
- Assisted with housekeeping duties i.e., clean and disinfected patient rooms.
- Operated buffers and burnishers to clean and polish floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Education
Associate Degree In Computer Systems And Networkin - Computer Systems
Lincoln Technical Institute
Allentown, PA12.2005
Louis E Dieruff High School
Allentown, PA06.2000
Skills
- Dependable and Consistent
- Team player
- Self motivated
Timeline
Manager of Environmental Services
St. Luke’s University Health Network
09.2023 - Current
Manager of Environmental Services
Good Shepherd Rehabilitation Hospital
07.2007 - 07.2023
Floor Technician
Manor Care
10.2005 - 07.2007
Associate Degree In Computer Systems And Networkin - Computer Systems
Lincoln Technical Institute
Louis E Dieruff High School