JONATHAN SERPA
Las Vegas,NV
Summary
To secure employment in the automotive industry where I can expand on my current technical skills within a company that offers room for growth and advancement. Qualifications Fluent in both English and Spanish. Goal-oriented individual with personal commitment to excellence in every detail. Organized, self motivated, detail-oriented and great problem solving skills. Proven ability to work successfully alone and in a team while encouraging and motivating others. Honest, loyal, hard-working, dependable, and considerate of others. Professional appearance and work ethics. Excellent with time management skills. Excellent phone etiquette, experience with multi line systems. Excellent typing skills. Valid NV Drivers License with a clean driving record.
Overview
16
16
years of professional experience
Work History
General Manager
Advance Auto Parts
Las Vegas, NV
07.2021 - Current
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated and trained employees to maximize performance.
- Managed daily operation and team schedule with eye for coverage needs and individual strengths.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Ensured that customer service standards were met or exceeded at all times.
Service Writer/ Duties
Findlay Toyota Henderson N.V
Henderson, NV
01.2019 - 06.2021
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
Cashier/Clerk
Riders Chevron
Las Vegas, NV
03.2016 - 11.2018
- Included cash handling, stocking, shelves, cleaning, receiving, and always providing outstanding customer care.
- Greeted customers and answered any questions they had about the store's products and services.
Laborer/Runner Duties
CMD Door/Trim Henderson
03.2013 - 08.2015
- Included Hanging doors, assisting on job sites, picking up & transporting materials/blueprints.
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Maintained accurate records of inventory levels and product locations in the warehouse.
Delivery Driver
Pizza Hut
Las Vegas, NV
06.2008 - 01.2011
- Duties included Answered phones, delivered pizza, & occasionally prepped pizza, bread sticks, & wings.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Automotive Tech Cert, Wyotech
07.2011
Carburetor Rebuild Cert, Wyotech
06.2011
Automobile, C Cert, Wyotech
06.2011
AAT
07.2009
S. Nevada Health District
07.2009
Police
Metro, Dept
07.2009
Education
Associates - Specialized Technology
06.2011
E.D - General
04.2008
Degree - Applied Service Management, Automotive Technology
Skills
- Bilingual
- Extensive knowledge with general automotive maintenance and repair
- Oil changes, diagnostics, etc
- Years experience working on friends/family vehicles
- Familiar with MS Office, AllData, Mitchell On-Demand etc
- Outstanding customer service skills
- Excellent administrative/office skills
- Hiring staff and training/ development
- Schedule Management
- P&L Management
- Effective Leader
Timeline
General Manager
Advance Auto Parts
07.2021 - Current
Service Writer/ Duties
Findlay Toyota Henderson N.V
01.2019 - 06.2021
Cashier/Clerk
Riders Chevron
03.2016 - 11.2018
Laborer/Runner Duties
CMD Door/Trim Henderson
03.2013 - 08.2015
Automotive Tech Cert, Wyotech
07.2011
Carburetor Rebuild Cert, Wyotech
06.2011
Automobile, C Cert, Wyotech
06.2011
AAT
07.2009
S. Nevada Health District
07.2009
Police
Metro, Dept
07.2009
Delivery Driver
Pizza Hut
06.2008 - 01.2011