Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Sharpe

Arlington,VA

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges.

Overview

12
12
years of professional experience

Work History

Store Manager

Flooring RVA
Richmond, VA
09.2019 - 04.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Approved regular payroll submissions for employees.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Customer Service Representative

Capital One
Richmond, VA
04.2018 - 09.2019
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Carry out special services for customers, such as ordering bank cards and checks.

Server and Bartender

Olive Garden
Richmond, VA
04.2015 - 04.2018
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.

Crew Chief

IHOP
Mechanicsville, VA
06.2013 - 04.2015
  • Trained incoming staff regarding restaurant's practices, culture and procedures.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.

Education

Business Administration -

Reynolds Community College
Richmond, VA
05.2019

Standard Diploma -

Hanover High School
Mechanicsville, VA
06.2014

Skills

  • Staff training and development
  • Customer service
  • Sales proficiency
  • Project planning

Timeline

Store Manager

Flooring RVA
09.2019 - 04.2025

Customer Service Representative

Capital One
04.2018 - 09.2019

Server and Bartender

Olive Garden
04.2015 - 04.2018

Crew Chief

IHOP
06.2013 - 04.2015

Business Administration -

Reynolds Community College

Standard Diploma -

Hanover High School

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Jonathan Sharpe