Jonathan Silva
Salt Lake City,UT
Summary
Over six years of professional experience in business operations, tool implementation, and team management. Certified in process and operations improvement and Agile project management. Promoted within the first year to operations role in charge of departmental logistics, onboarding, and project management support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
E-Commerce
Self Employed
01.2022 - Current
- Generated over $50k in gross sales conducting all business processes including sourcing inventory, online advertising, shipping logistics, and customer service.
Operations Coordinator
United Way of Salt Lake
01.2021 - 01.2024
- Designed a new onboarding training program and trained 50+ employees in operational software tools such as Salesforce, Asana, and finance coding
- Managed departmental finance budgets of over $50,000 approving departmental coding transactions, travel reimbursements, and assigning funds to team members
- Facilitated Salesforce processes approving compensation requests, executing vendor contracts, and data maintenance for a 30+ team
- Coordinated implementation of the e-gift card platform streamlining funding requests, compensation, and administrative processes
- Directed monthly departmental meetings using Results-Based Facilitation (RBF) methodologies and increased engagement with new sign-up process.
Client Service Manager
IJ And Jeanné Wagner Jewish Community Center
01.2019 - 01.2021
- Supervised team of 10+ employees directing client services, building operations, and finance transactions for 3,000+ customers
- Increased positive client feedback by 5% by conducting monthly training meetings, increasing interdepartmental communication, and integrating a new credit card processing system decreasing transaction mm
- Redesigned employee work schedules consolidating shifts per facility occupancy resulting in a 20% decrease in the payroll budget
- Introduced a mobile task system, enhancing employee workflow and increasing duty compliance by 25%.
Office Coordinator
YMCA Of Northern Utah
01.2018 - 01.2019
- Managed administrative functions for the facility, overseeing program registration, verifying financial eligibility, and processing tuition payments for 200+ clients each quarter
- Created and translated documents and marketing materials for facility programs increasing Spanish-speaking client enrollment by 15%
- Developed and analyzed monthly financial reports and created payment plans for clients recouping over $2,500 in outstanding balances
- Promoted fundraising campaigns and personally helped raise over $500 in donations, educational, and clothing materials.
Education
Bachelor of Science in Public Health -
Brigham Young University
01.2016
Skills
- Salesforce Administration
- Asana Project Management
- Agile Methodologies
- Onboarding Development
Certification
- Mastering Dialog
- Crucial Conversations
- Agile Project Management
- Process Improvement and Operations
- Utah Valley University
Accomplishments
C2C Presenter - Presented at the 2022 Cradle to Career conference in Chicago on a newly developed compensation program increasing engagement with community members in programming and data collection
Languages
Spanish
Native or Bilingual
Timeline
E-Commerce
Self Employed
01.2022 - Current
Operations Coordinator
United Way of Salt Lake
01.2021 - 01.2024
Client Service Manager
IJ And Jeanné Wagner Jewish Community Center
01.2019 - 01.2021
Office Coordinator
YMCA Of Northern Utah
01.2018 - 01.2019
Bachelor of Science in Public Health -
Brigham Young University