Jonathan Silva
Gainesville
Summary
Reliable teller with a background in retail. Skilled in handling cash, balancing drawers, and customer service. Strong focus in maintaining a positive team atmosphere and member satisfaction. Proven ability in problem-solving to meet the member's needs and preventing fraudulent transactions by following safety protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teller
Campus USA Credit Union
06.2025 - Current
- Processed member transactions efficiently, ensuring accuracy and compliance with credit union policies.
- Assisted members with account inquiries, providing exceptional customer service and resolving issues promptly.
- Balanced cash drawers at end of shifts, maintaining accountability and adherence to internal controls.
- Trained new tellers on operational procedures and customer service standards, fostering a collaborative team environment.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Monitored and reported suspicious activity in line with bank security policies.
Cashier
Publix
04.2021 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Have experience using Western Union to conduct money transfers
- Operated lottery till
- Performed other duties as assigned by management.
Front Service Clerk
Publix
07.2018 - 08.2020
- Greeted customers in a friendly and professional manner.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Conducted price checks on items when requested by customers.
- Maintained cleanliness of the front-end area of the store by sweeping, mopping, dusting.
- Adhered to safety regulations while handling hazardous materials such as cleaning supplies.
- Resolved customers' complaints regarding products or services.
Education
Bachelor of Arts - Economics
University of Florida
Gainesville, FL08-2024
Skills
- Payment Processing
- POS Systems
- Payment Collection
- Cash Handling
- ID Verification
- Drawer balancing
- Customer Service
- Cash Register Operation
- Returns processing
- Credit and cash transactions
- Strong work ethic
- Professionalism and courtesy
- Friendly
Certification
- Microsoft Office Excel 2013 - Obtained 5/15/2017
- Microsoft Office OneNote 2013 - Obtained 4/19/2017
- Microsoft Office PowerPoint 2013 - Obtained 3/31/2017
- Microsoft Office Word 2013 - Obtained 3/2/2017
Languages
English
Native/ Bilingual
Spanish
Professional Working
Timeline
Teller
Campus USA Credit Union
06.2025 - Current
Cashier
Publix
04.2021 - Current
Front Service Clerk
Publix
07.2018 - 08.2020
Bachelor of Arts - Economics
University of Florida