Jonathan Singletary

• Booking, Producing, Engineering bands signed to label.
• Marketing and promotion.
• Developed business from ground up and prepared records and operations for smooth handover to new owners.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Created effective business plans to focus strategic decisions on long-term objectives.

Store manager, sales and service. Hired to build this business from the ground up by JBR Pools and JT&JR INC. From inception, design to open. Design store layout, build website, manage SEO, create marketing strategies, manage sales, service department, customer service, Inventory, POS system, and train and hire staff. Create Service team policies, and procedures.

Marketing, website and SEO management. Video and Music production. Music Lessons. And independent music label.

• Issued product and service recommendations according to specified queries.
• Maintained hardware inventory accessibility to fulfill common requests for service.
• Offered custom troubleshooting to assist problem resolution and restore service levels.
• Processed equipment and service order payments after completing troubleshooting and deployment stages.
• Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Capitalized on opportunities to enhance customer experiences and bring in repeat business.
• Collected data from camera media, transcoded video and audio files and managed file backup systems.
• Performed all aspects of post-production, including sound design, sequence selection and compression.
• Reviewed scenes to determine pacing and continuity and trimmed shots to fit with content.
• Developed and implemented strategic, social media marketing plan.
• Aligned all visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms.

Manage Sales, inventory and customer service. Marketing. Social media. Schedule system installs. Manage service team to assure they are on time and efficient. Schedule monthly staff meetings to ensure team members are following correct procedures and scheduling. Train team on new technology.

Managed a call center for ticket sales for individuals and small groups. Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction. Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Prepared departmental contracts for large group clients.