Jonathan Sklarek
Cuyahoga Falls
Summary
Detail-oriented professional with proven skills in technical support and network connectivity. Experienced in troubleshooting and resolving issues efficiently, ensuring compliance with safety protocols and enhancing customer satisfaction.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Field Technician
Spectrum
Akron, OH
12.2025 - Current
- Assisted in installation and troubleshooting of cable and internet services for residential customers.
- Maintained compliance with safety protocols while performing on-site repairs and maintenance.
- Collaborated with team members to efficiently resolve customer service issues during installations.
- Utilized diagnostic tools to assess service quality and identify technical problems.
- Adapted quickly to changing schedules, prioritizing tasks based on customer needs and urgency.
- Enhanced customer satisfaction by delivering timely and effective technical support during service visits.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
Account Executive
Baypointe Technology
Medina, OH
02.2025 - 12.2025
- Developed and maintained strong client relationships to drive sales growth.
- Executed effective sales strategies to meet customer needs and enhance satisfaction.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Conducted market research to identify new business opportunities and inform sales tactics.
- Provided training and support to junior team members on product knowledge and sales techniques.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Engineer
Baypointe Technology
Medina, OH
02.2022 - 02.2025
- Troubleshot hardware and software issues to minimize downtime and improve system performance.
- Configured and maintained network infrastructure, ensuring optimal connectivity for all users.
- Provided technical support to end-users, resolving inquiries in a timely manner.
- Conducted routine system updates and patches to enhance security and functionality.
- Documented IT processes and procedures, improving knowledge sharing among team members.
- Streamlined inventory management of IT assets, optimizing resource allocation and reducing waste.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
Education
High School Diploma -
University of Akron
Akron, OH05.2020
Skills
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Equipment installation
- Technical support
- Network connectivity
- Interpersonal and written communication
- Safety management
- Quality assurance controls
- Materials management
- Root-cause analysis
- Diagnostic testing
- Project management
- CRM expertise
- Attention to detail
- Work with minimal supervision
- Problem and issue resolution
Certification
Ms900
Dell Certified Technician
OSHA Safety certified (Ladder, Drill, Poll, Strand)
Prior Work Experience
Manager, East of Chicago, 2020-2022
Sales Associate, BestBuy, 2018-2020
Timeline
Field Technician
Spectrum
12.2025 - Current
Account Executive
Baypointe Technology
02.2025 - 12.2025
Engineer
Baypointe Technology
02.2022 - 02.2025
High School Diploma -
University of Akron