Jonathan Smith
AMHERST,OH
Summary
Proven track record in operations management, enhancing customer satisfaction, and team efficiency. Expertise in streamlining processes and fostering strong client relationships to drive loyalty and performance. Parts and service department.
Overview
40
40
years of professional experience
Work History
General Manager
Advanced Auto Parts
01.2009 - Current
- Directed operational strategies to enhance store performance and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Streamlined employee training programs, improving team efficiency and service delivery.
- Analyzed sales data to identify trends, driving targeted marketing initiatives.
- Fostered a culture of safety and compliance, ensuring adherence to industry regulations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Dealership General Manager
Classic Cycles Honda Kawasaki
06.1995 - 11.2008
- Led operational strategies to enhance customer satisfaction and increase sales at Classic Cycles.
- Streamlined inventory management processes, reducing overhead costs and improving product availability.
- Directed team training programs, fostering skill development and enhancing overall workforce performance.
- Implemented marketing initiatives to boost brand awareness and drive traffic to dealership events.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Farm
Oval Acre Farms
01.1986 - 01.1996
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Oberlin High School
Oberlin, OHSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Experienced specialty in parts look up and procurement
- Customer account loyalty and relationships
- Time is money speed to parts attitude
Timeline
General Manager
Advanced Auto Parts
01.2009 - Current
Dealership General Manager
Classic Cycles Honda Kawasaki
06.1995 - 11.2008
Farm
Oval Acre Farms
01.1986 - 01.1996
High School Diploma -
Oberlin High School