JONATHAN SOLIS
Dallas,TX
Summary
Results-driven business professional with extensive experience in automotive sales, customer negotiation, and operations management. Proven track record of enhancing customer satisfaction, closing deals, and managing full-cycle sales processes. Strong background in client relations, pricing strategy, and business operations. Currently pursuing an MBA to integrate academic insights with practical business execution, aimed at driving growth and profitability.
Overview
12
12
years of professional experience
Work History
Manager
Rams Auto Motors
San Antonio, TX
12.2024 - Current
- Greet customers arriving at the dealership.
- Showcase the dealership’s vehicles and explain their features and warranties to customers.
- Answer customer questions about cars, financing, and the purchase process.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices.
- Negotiate car prices and trade-in values for customers’ vehicles.
- Coordinate with the finance department to determine each customer’s financing and ownership options.
- Contact past customers to ensure they are satisfied with their vehicles.
Official Vehicle Inspector
Rams Auto Motors
San Antonio, TX
05.2022 - 11.2024
- Provide documents and updated vehicle information.
- Checked returned vehicles for various types of damage and mechanical problems.
- Communicated with to report any vehicle issues not addressed by the service department.
- Reviewed repairs by test-driving vehicles and conducting final inspections.
- Identified emissions testing procedures and standards appropriate for the age and technology of cars.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted thorough inspections of vehicles to ensure compliance with safety and regulatory standards.
- Utilized diagnostic tools to identify mechanical issues and recommend necessary repairs.
Direct Care Staff
BCFS- SAC1070
San Antonio, TX
05.2021 - 03.2022
- Provide sustained and uninterrupted direct supervision of the children assigned to the worker from the start of the assigned shift until relieved.
- Follow up on the medical/clinical staff’s instructions for each child and report to the Unit Manager any information that affects the children’s basic health and well-being assigned to the worker.
- Communicate positively and respectfully with children, families, and all agency personnel, including supervisors, co-workers, therapists, interns, and volunteers.
- Effectively communicate behavior expectations and program regulations to children and enforce the expectations and rules for all children assigned to the worker.
- Compliance with all predetermined deadlines required by the program supervisor and federal partners.
- Provided direct support to individuals with diverse needs, ensuring their safety and well-being.
- Assisted clients in daily living activities, fostering independence and skill development.
Resident Assistant
Baptist University of the Americas
San Antonio, TX
01.2018 - 04.2021
- Devised various programs for residents, including social, educational, and recreational programs.
- Maintained student safety by verifying that all campus rules are followed.
- Advised peers on personal, career, and academic worries.
- Assisted with resolving student conflicts and disputes.
- Administered necessary medications as directed by the care plan.
- Participated in meetings and training, including person and group development.
- Served as a positive role model for a diverse group of individuals.
- Advised and assisted students on issues such as hygiene, cleanliness, nutrition, and utilities.
- Motivated students to become involved on campus.
- Managed administrative tasks, including maintenance requests, the room change process, and incident reports.
- Conducted weekly meetings with directors and assessed and advocated for resident needs.
- Recommended solutions and strategies to improve resident care and satisfaction.
- Responded to crises quickly to maintain calm and immediately determine the level of assistance needed.
- Led campus tours, new resident orientation, and ongoing educational sessions.
- Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
Assistant to the General Health and Control
Ecuador's fishing infrastructure, Public Company
Manta, Ecuador
08.2015 - 05.2016
- Coordination of physical security, industrial safety, and occupational health processes.
- Preparation of accident and incident reports.
- Safety, Health, Environment, and Industrial Hygiene Inspections.
- Coordinated training, development, and certification of department managers to improve team performance.
- Assisted with scheduling and staffing levels to meet production demands while maintaining labor budget.
- Oversaw inventory, tracked supplies, and managed reordering of items.
- Facilitated communication through effective management of incoming correspondence, including phone calls, emails, and letters.
- Monitored office supply use and stock levels, placing replenishment orders as needed.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Supported office needs, including taking messages, scanning documents, and routing business correspondence.
- Coordinated travel arrangements, including booking hotel rooms, car rentals, and airfare for staff traveling to domestic and international locations.
Statistical and Public Service Assistant
Ministry of Public Health
Manta, Ecuador
04.2014 - 07.2015
- Statistical data coordinator
- Planning, Interpersonal Relations, and knowledge of the services offered by the Health Service.
- Answered calls to assist with customer questions and concerns.
- Created agendas and communication materials for team meetings.
- Created new programs that resulted in increasing productivity and customer satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
MBA - Master’s in Business Administration
University of The Cumberlands
Williamsburg, KY05.2027
BBA - Business Administration
Baptist University Of The Americas
San Antonio, TX05.2024
BBA - Human Behavior
Baptist University Of The Americas
San Antonio, TX05.2021
Certification - English as a Second Language (ESL)
Baptist University Of The Americas
San Antonio, TX05.2018
Bachelor of Science - Industrial Or Organizational Psychology
Universidad Laica Eloy Alfaro De Manabí
Manta, Ecuador10.2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Customer relationship management (CRM)
- Teamwork and collaboration
- Computer skills
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
Timeline
Manager
Rams Auto Motors
12.2024 - Current
Official Vehicle Inspector
Rams Auto Motors
05.2022 - 11.2024
Direct Care Staff
BCFS- SAC1070
05.2021 - 03.2022
Resident Assistant
Baptist University of the Americas
01.2018 - 04.2021
Assistant to the General Health and Control
Ecuador's fishing infrastructure, Public Company
08.2015 - 05.2016
Statistical and Public Service Assistant
Ministry of Public Health
04.2014 - 07.2015
BBA - Human Behavior
Baptist University Of The Americas
Certification - English as a Second Language (ESL)
Baptist University Of The Americas
MBA - Master’s in Business Administration
University of The Cumberlands
BBA - Business Administration
Baptist University Of The Americas
Bachelor of Science - Industrial Or Organizational Psychology
Universidad Laica Eloy Alfaro De Manabí