Jonathan Soto
New Britain,CT
Summary
Dynamic Shift Manager at Arby's with a strong focus on customer service and employee training. Enhanced team performance through effective delegation and problem-solving. Proven ability to handle cash and resolve escalated issues, ensuring high customer satisfaction and seamless operations. Committed to fostering a positive work environment and maximizing team efficiency.
Overview
5
5
years of professional experience
Work History
Shift Manager
Arby's
Newington, CT
05.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Tire Technician
Town Fair Tire
Hartford, CT
08.2021 - 01.2023
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
Team Member
BJ's Wholesale
Southington, CT
06.2020 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
New Britain High School
New Britain, CTSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Shift Manager
Arby's
05.2024 - Current
Tire Technician
Town Fair Tire
08.2021 - 01.2023
Team Member
BJ's Wholesale
06.2020 - 12.2022
High School Diploma -
New Britain High School