Jonathan St. Clair
Fort Worth,TX
Summary
Strong background in customer service, advanced tech support, And Server Maintenance. Hard-working team player with excellent communication skills And persistence to achieve more. I’ve studied Network +, Security +, Cloud Computing, A+, Web Design, Python, Java, Windows Servers.Computer skills include Microsoft Works, Routers, Servers, Hubs, Switches, nods, And well-rounded with computer hardware And software. Experience with test pinging reach abilities, lookup information from DNS servers, ipconfig (windows TCP/IP config. And Linux interface configuration, address resolution protocol, NetBIOS name resolution, and manager local IP routing tables. Web Design, Python, Java, Windows Servers
Overview
12
12
years of professional experience
Work History
Network Data Tech
Welink
09.2023 - Current
- Troubleshoot data network, maintain welink servers, Install data for Residential and business customers
- Inspect, repair, install and maintain electrical systems and equipment
- Ensure all work performed meets required safety codes and is properly inspected.
- Enhanced user experience by addressing and resolving technical issues promptly.
- Improved team productivity by implementing effective time management strategies during projects.
Fiber C/S Analyst
Frontier Communications
01.2015 - 06.2022
- First call resolution, while providing accurate and creative solutions to clients by taking ownership of our service to ensure resolution
- Ability to multi-task while working on systems such as Simpl, Virynet, Dynamics, LOLA, Genban, Broadsoft, EMS, Avaya, Microsoft Applications, Aspex, broad soft, Telabs, Research and resolve issues by going through manuals and knowledge base in order to resolve the issue.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Reduced downtime by quickly identifying and repairing damaged fibers in complex networks.
- Conducted thorough research on emerging technologies, keeping the team informed of relevant trends.
Fraud Analyst
Bank Of America
09.2014 - 01.2015
- Responsible for fraud prevention on clients’ accounts
- Validate and investigate suspicious activity dealing with customers transactions
- Process Fraud Claims and help future fraudulent occurrences.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Established strong relationships with external partners such as banks and credit bureaus, facilitating efficient exchange of information related to suspected fraudulent activities.
Advance Tech Support
Sprint
09.2012 - 07.2014
- Confer with staff, users, and management to establish requirements for new systems or modifications towards amplifiers, Mobile Broadband, Phones, Laptops, and home modems
- Answer user inquiries regarding computer software or hardware to resolve problems
- Handle Customer request: payment arrangements, service request, billing questions, complaints while providing first call resolution.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
Education
G.E.D. -
Ponderosa HS
Parker, CO03.2001
Associate of Compter Science -
University of Phoenix
Fort Worth, TX08.2022
Skills
- Audit Support
- Documentation And Reporting
- Information Gathering
- Issue Identification
- Data Processing
- Risk Analysis
- Financial Management
- Security solutions
- Analytical Thinking
- Team Collaboration and Leadership
Timeline
Network Data Tech
Welink
09.2023 - Current
Fiber C/S Analyst
Frontier Communications
01.2015 - 06.2022
Fraud Analyst
Bank Of America
09.2014 - 01.2015
Advance Tech Support
Sprint
09.2012 - 07.2014
G.E.D. -
Ponderosa HS
Associate of Compter Science -
University of Phoenix
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