Nicole Trowbridge
Columbus,OH
Summary
Offering foundation in Telecommunications and technology concepts. Strong willingness to learn and grow within tech support environment. Contributes ability to quickly grasp new systems and tools, and excels in troubleshooting and system configuration. Ready to use and develop troubleshooting and system configuration skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Tech Support
ContactUS Communications
01.2023 - 01.2025
- Assisted customers in setting up new devices and configuring network settings for optimal performance.
- Documented all customer interactions and solutions in a detailed ticketing system.
- Performed remote diagnostics to identify root causes analysis.
- Investigated recurring technical issues reported by multiple customers, collaborating with other departments to implement permanent solutions.
Call Center Representative
Teleperformance
03.2019 - 02.2022
- Utilized CRM software to document and track customer interactions, ensuring accurate record-keeping and follow-up actions
- Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Managed multiple communication channels including phone calls, emails, live chat support, email, etc
Home Health Aide
The caring touch
05.2021 - 12.2021
- Help with home activities
- Take vitals when needed
- Assist with meal preparation
- Transport to doctor visits
Driver Dispatcher
AIRPORT TAXI
02.2018 - 02.2021
- Dispatch drivers to clients, for transport to medical appointments, daily commutes.
- Audits of company vehicles for any maintenance needed, insurance, operator's drivers license.
CNA - Certified Nursing Assistant
Monterey Care Center
12.2009 - 05.2012
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Assisted in the admission process by gathering patient information, taking vital signs, and orienting them to the facility's policies and procedures
Certified Nurse Assistant/Home Health Aide
Select Specialty Hospital
10.2008 - 11.2009
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
Education
High school diploma -
K. C. Job Corps Alternative
Cleveland, OH02.2008
Skills
- Technical support
- Audit support
Certification
- First Aid Certification
- 8 Hour HAZWOPER
- CPR/AED Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Tech Support
ContactUS Communications
01.2023 - 01.2025
Home Health Aide
The caring touch
05.2021 - 12.2021
Call Center Representative
Teleperformance
03.2019 - 02.2022
Driver Dispatcher
AIRPORT TAXI
02.2018 - 02.2021
CNA - Certified Nursing Assistant
Monterey Care Center
12.2009 - 05.2012
Certified Nurse Assistant/Home Health Aide
Select Specialty Hospital
10.2008 - 11.2009
High school diploma -
K. C. Job Corps Alternative
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