Christopher Cranston-Stuckey
Palmer,AK
Summary
Adept in technical support and customer service, I utilized empathy and critical thinking at Matanuska Telephone Association to enhance customer satisfaction and mentor new employees while working at Subway. My experience spans from tech support to management, demonstrating a proven track record in conflict resolution and technical skill training, significantly contributing to team growth and operational efficiency.
Overview
7
7
years of professional experience
Work History
Tech Support
Matanuska Telephone Association
11.2021 - 06.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Supported new hires through mentoring, sharing knowledge, and providing guidance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Manager
Subway
05.2021 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strong working relationships with staff, fostering a positive work environment.
Sandwich Artist
Subway
10.2018 - 08.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Accomplished multiple tasks within established timeframes.
Garden Worker
Be Happy Property Services
05.2019 - 08.2019
- Enhanced plant health by implementing proper pruning techniques and weed control methods.
- Planted and cultivated garden beds by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Prepared soil for planting and sowing.
Landscaper
Be Happy Property Services
05.2018 - 08.2018
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Mowed lawns
- Operated landscaping equipment with focus on safety and machine longevity.
Cashier
McDonalds
05.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Southwestern Oregon Community College
Coos Bay, ORHigh School Diploma -
Palmer High School
Palmer, AK05.2020
Skills
- Empathy and Support
- Technical Skill Training
- Technical support
- Customer Service
- Active Listening
- Critical Thinking
- Conflict Resolution
- Money handling abilities
References
Jesse Stott
Trainer
Matanuska Telecom Association
Palmer, AK
907-315-5480
Fran Tallant
Supervisor
Matanuska Telecom Association
Palmer, AK
907-952-8266
Timeline
Tech Support
Matanuska Telephone Association
11.2021 - 06.2024
Assistant Manager
Subway
05.2021 - 11.2021
Garden Worker
Be Happy Property Services
05.2019 - 08.2019
Sandwich Artist
Subway
10.2018 - 08.2020
Landscaper
Be Happy Property Services
05.2018 - 08.2018
Cashier
McDonalds
05.2017 - 05.2018
Southwestern Oregon Community College
High School Diploma -
Palmer High School
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