Kharizma Criner
Killeen
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Tech support
Retail Imaging Management Group
01.2026 - Current
- Provided support to other technicians when needed.
- Supported customers with locating and selecting materials.
- Supported special needs students by providing additional instruction tailored to their individual needs.
Customer Service Representative
Sequence Health
07.2025 - 12.2025
- Managed high call volume while maintaining a positive attitude.
- Handled escalated calls, demonstrating strong problem-solving skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Scheduled appointments for multiple departments, ensuring optimal calendar management.
- Maintained accurate records of appointments, client interactions, and follow-ups.
Client associate
Anywhere works
05.2025 - 07.2025
- Supported clients by addressing inquiries and resolving issues promptly.
- Coordinated communication between clients and internal teams effectively.
- Managed client accounts ensuring accurate information and timely updates.
Debt Collector
Swc group
12.2024 - 05.2025
- Managed customer accounts to ensure timely payment collections.
- Communicated with clients via phone and email regarding outstanding debts.
- Negotiated payment plans and settlements to resolve delinquent accounts.
Concierge Agent
Globe life
07.2022 - 11.2024
- Provided exceptional customer service to enhance guest experiences.
- Coordinated reservations and managed guest inquiries effectively.
- Assisted guests with local recommendations and travel arrangements.
Customer Service Representative
Solix
Killeen
04.2022 - 07.2022
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information and guidance to enhance customer satisfaction.
- Utilized CRM software to document customer interactions and feedback.
- Processed policy applications and managed renewals efficiently.
- Provided expert advice on insurance products to clients.
- Educated clients on coverage options and claims procedures.
- Maintained accurate records of client interactions and transactions.
Sales Representative
TruGreen
10.2020 - 03.2021
- Educated clients on solar energy benefits and installation processes.
- Assisted customers with product selection based on their energy needs.
- Conducted follow-up calls to ensure customer satisfaction and address concerns.
Sales Representative
ADT Solar
06.2019 - 10.2020
- Educated clients on solar energy benefits and installation processes.
- Assisted customers with product selection based on their energy needs.
- Conducted follow-up calls to ensure customer satisfaction and address concerns.
Customer Service Representative
Blackboard
07.2018 - 05.2019
- Assisted customers with inquiries and resolved issues effectively.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
Teleperformance
Killeen
06.2017 - 07.2018
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information and guidance to enhance customer satisfaction.
- Utilized CRM software to document customer interactions and feedback.
Education
Ellison High School
Killeen, TEXASSkills
- Customer service
- Problem solving
- Call management
- Time management
- Record keeping
- Client communications
- Account management
- Scheduling appointments
- CRM software usage
- Troubleshooting techniques
- Negotiation strategies
- Effective listening
- Tech support
- Online chat support
- Call handling
- Team collaboration
- Decision making
- Empathy and patience
- Data collection
- Sales expertise
- Problem resolution
- Payment processing
- Administrative support
- Microsoft Excel
- Microsoft outlook
Timeline
Tech support
Retail Imaging Management Group
01.2026 - Current
Customer Service Representative
Sequence Health
07.2025 - 12.2025
Client associate
Anywhere works
05.2025 - 07.2025
Debt Collector
Swc group
12.2024 - 05.2025
Concierge Agent
Globe life
07.2022 - 11.2024
Customer Service Representative
Solix
04.2022 - 07.2022
Sales Representative
TruGreen
10.2020 - 03.2021
Sales Representative
ADT Solar
06.2019 - 10.2020
Customer Service Representative
Blackboard
07.2018 - 05.2019
Customer Service Representative
Teleperformance
06.2017 - 07.2018
Ellison High School