Jerry Walker
Perry,USA
Summary
Highly motivated and results-oriented Customer Service professional with 12+ years of experience in exceeding customer expectations and driving business success. Proven ability to build rapport, resolve complex issues, and consistently provide exceptional service in fast-paced environments. Skilled in communication, problem-solving, and multitasking. Eager to leverage expertise and contribute to a challenging and rewarding customer-focused role.
Energetic Outbound Customer Service Representative known for high productivity and efficient task completion. Skilled in communication, conflict resolution, and time management. Excel at empathy, active listening, and adaptability, ensuring exceptional customer service in every interaction.
Skilled Universal Customer Service Representative with solid background in providing exceptional customer service across diverse industries. Strengths include problem-solving, effective communication and multitasking capabilities. Previous roles have demonstrated success in improving customer satisfaction rates and implementing customer service protocols for increased efficiency.
Overview
11
11
years of professional experience
Work History
Tech Support
Verizon Enterprise
Tallahassee, Florida
07.2022 - 08.2024
- Supported IT department by providing basic tech support to students and staff.
- Provided company users with tech support for IT problems and account maintenance.
- Facilitated cross-departmental collaboration between sales, marketing, tech support teams.
- Provided technical support during emergency situations related to power outages or other disruptions in service delivery.
- Provided technical support in troubleshooting issues related to the manufacturing process or equipment malfunctions.
Customer Service Representative
Enterprise Holdings
03.2019 - 05.2021
- Managed high volume of inbound/outbound calls, addressing customer inquiries, reservations, rate quotes, and resolving issues effectively.
- Provided comprehensive support and information to customers, branches, insurance companies, dealerships, and vendors.
Owner Services & Relations Supervisor
Marriott Vacation Club
Orlando, FL
07.2018 - 10.2018
- Handled escalated calls from owners and associates, ensuring timely resolution and exceptional service.
- Executed supervisor procedures, monitored employee accuracy on owner accounts, and provided guidance on complex issues.
- Conducted performance evaluations and addressed disciplinary actions when necessary.
Assistant Training Coordinator
Marriott Vacation Club
Orlando, FL
08.2016 - 07.2018
- Facilitated onboarding and development of new hires, delivering engaging training modules and presentations.
- Ensured comprehension of job responsibilities and provided ongoing support to foster a positive learning environment.
- Contributed to the continuous improvement of training materials and processes.
Senior Owner Services Vacation Advisor
Marriott Vacation Club
Orlando, FL
05.2015 - 07.2018
- Provided comprehensive vacation planning and reservation services to customers, maximizing booking opportunities and promoting customer loyalty.
- Resolved customer inquiries and concerns effectively, ensuring satisfaction and exceeding service level expectations.
- Collaborated with internal departments to address customer needs and streamline processes.
- Conducted one-on-one program education sessions with members, enhancing their understanding and satisfaction.
Sales & Service Associate
DirectTV
Tallahassee, FL
05.2013 - 02.2015
- Utilized consultative selling techniques to identify customer needs and offer tailored solutions, exceeding sales targets consistently.
- Maintained comprehensive knowledge of products, services, pricing, and promotions to provide accurate information to customers.
- Built rapport with customers and effectively addressed their questions and concerns.
Education
Associate of Science - Graphic Design
Tallahassee Community College
Tallahassee, FLHigh School Diploma -
Taylor County High School
Perry, FLSkills
- Customer Service
- Communication (Written & Verbal)
- Problem-Solving
- Conflict Resolution
- Sales
- Training
- Teamwork
- Relationship Building
- Time Management
- Microsoft Office Suite
- Adobe Creative Suite
- Technical support
- Incident management
- Data analysis
- Customer service
- Performance evaluation
- Problem solving
- Time management
- Sales techniques
- Conflict resolution
- Camera support systems
Timeline
Tech Support
Verizon Enterprise
07.2022 - 08.2024
Customer Service Representative
Enterprise Holdings
03.2019 - 05.2021
Owner Services & Relations Supervisor
Marriott Vacation Club
07.2018 - 10.2018
Assistant Training Coordinator
Marriott Vacation Club
08.2016 - 07.2018
Senior Owner Services Vacation Advisor
Marriott Vacation Club
05.2015 - 07.2018
Sales & Service Associate
DirectTV
05.2013 - 02.2015
Associate of Science - Graphic Design
Tallahassee Community College
High School Diploma -
Taylor County High School