Jonathan Stiger
Frisco,TX
Summary
Dynamic warehouse leader with extensive experience at Nebraska Furniture Mart, excelling in employee training and safety protocols. Proven track record in enhancing operational efficiency and reducing product damage through effective communication and problem-solving skills. Adept at inventory management, fostering a collaborative environment that drives team success and customer satisfaction.
Overview
7
7
years of professional experience
Work History
GP/Return Dock Lead
Nebraska Furniture Mart
The Colony, TX
03.2024 - Current
- Led the warehouse team, delegated tasks to enhance efficiency.
- Executed tasks based on verbal and written guidelines to ensure accurate product movement.
- Trained employees on computer operations and safety protocols.
- Directed returns and transfers within the warehouse.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Maintained a safe work environment, conducting regular safety audits, and addressing potential hazards promptly.
- Reduced product damage during transportation by enforcing proper handling techniques and safety protocols.
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere.
- Examined tickets and orders in POPs to determine precise merchandise locations.
- Contributed to projects, reflecting a proactive approach to skill development.
- Implemented new ideas to assist with department efficiency.
Customer Pickup (CPU)
Nebraska Furniture Mart
The Colony, TX
07.2021 - 03.2024
- Worked closely with team members and customers to find workable solutions, resulting in improved operations and customer satisfaction.
- Selected and recommended merchandise based on the needs and desires of customers, ensuring personalized and knowledgeable service.
- Developed expertise in computer systems and dock requirements, allowing for prompt resolution of any issues.
- Actively listened to customer concerns, and provided appropriate feedback, building customer confidence and loyalty.
- Implemented changes to improve speed and efficiency with RTS (Return to Stock) processes.
- Effectively trained numerous new employees in procedures and policies, contributing to improved team performance.
- Assisted various departments throughout the warehouse, providing support whenever needed.
- Proficient in operating a wide range of vehicles allowed for CPU employees.
Tire and Lube Technician
National Tire and Battery
Frisco, TX
01.2019 - 02.2020
- Mentored junior team members, providing guidance on proper techniques and safety protocols.
- Maintained a clean and hazard-free store environment, ensuring safety for both customers and colleagues.
- Conducted thorough vehicle inspections to assess the need for oil and filter changes, providing valuable feedback to customers.
- Demonstrated a strong sense of self-direction, and completed tasks with minimal supervision.
- Delivered outstanding customer service, ensuring customer satisfaction and repeat business.
Delivery Driver Helper
UPS
Frisco, TX
11.2018 - 12.2018
- Independently managed a designated route, covering two neighborhoods during the peak of the Christmas season.
- Collaborated effectively with a team to ensure the safe and timely delivery of all parcels.
- Demonstrated excellent customer service skills. Providing a positive and professional experience for recipients.
- Assisted the driver with unloading and loading packages, optimizing workflow efficiency.
- Ensured proper handling of packages to minimize the risk of damage.
- Maintained a high level of attention to detail to ensure accurate delivery and tracking.
Education
High School Diploma -
Heritage High School
Frisco, TX05-2018
Some College (No Degree) -
Collin County Community College
Plano, TXSkills
- Employee training
- Safety protocols
- Warehouse operations
- Data entry
- Inventory management
- Communication skills
- Problem solving
- Quality control
- Vehicle knowledge
Timeline
GP/Return Dock Lead
Nebraska Furniture Mart
03.2024 - Current
Customer Pickup (CPU)
Nebraska Furniture Mart
07.2021 - 03.2024
Tire and Lube Technician
National Tire and Battery
01.2019 - 02.2020
Delivery Driver Helper
UPS
11.2018 - 12.2018
High School Diploma -
Heritage High School
Some College (No Degree) -
Collin County Community College
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