Jonathan Stocker
Clymer,PA
Summary
Assisted in achieving revenue growth and margin improvement through effective management strategies. Helped teams deliver projects on time and within budget by coordinating efforts across departments. Supported organizational efficiency by implementing streamlined processes and promoting independent decision-making.
Overview
17
17
years of professional experience
Work History
Store Manager
Aldi
Punxsutawney, PA
03.2023 - Current
- Oversaw daily store operations to ensure exceptional customer service and efficient workflow.
- Managed inventory levels, implementing strategies to reduce shrinkage and enhance availability.
- Trained and developed team members, fostering a collaborative environment for performance improvement.
- Analyzed sales trends to optimize product placement and drive revenue growth.
- Implemented cost control measures, contributing to overall profitability of the store.
- Ensured compliance with health and safety regulations, maintaining a secure shopping environment.
- Led staff meetings to communicate goals, share feedback, and promote team alignment on priorities.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
General Manager
Burger King
Various
10.2009 - 09.2021
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Reduced operational risks while organizing data to forecast performance trends.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Worked in several locations over the course of these 12 years.
- Assisted new managers with learning all the necessary skills to run a store.
- Traveled to struggling locations to help get them back on track
Education
High School Diploma -
Buckhannon Upshur High School
Buckhannon, WV05.2010
Skills
- Project Planning
- Food Preparation and Safety
- Process Redesign
- Risk Management
- Staff Training
- Market Growth
- Staff Development
- Safety Assurance
- Labor Cost Controls
- Verbal and Written Communication
- Market Analysis
- Employee Scheduling
- Profit and Loss
- Total Quality Management
- Profit and Loss Accountability
- Communication Skills
- Training and Development
- Performance Improvement
- Performance Analysis
- Customer Experience
- Staff Management
- Facility Management
- Sound Judgment
- Team Leadership
- Safety Protocols
- Staff Motivation
- Coaching and Mentoring
- Succession Planning
- Inventory Control
- Administrative Skills
- Customer service
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Team motivation
- Operations management
- Policies and procedures
- Staff supervision
- Staff management
- Employee scheduling
Timeline
Store Manager
Aldi
03.2023 - Current
General Manager
Burger King
10.2009 - 09.2021
High School Diploma -
Buckhannon Upshur High School