Jonathan Strickland

May 2014 - May 2016 Reservation Agent

May 2016 - June 2019 Marketing Agent

June 2019 - Currently Marketing Manager

• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Researched developing trends to stay updated with new ideas and marketing practices.
• Worked with graphic designers and writers to establish theme and tone for content.
• Used data analytics to track lead generation campaigns and improve quality.
• Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
• Conducted market research to identify new opportunities and target markets.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Created and managed social media campaigns to increase brand engagement.
• Coordinated with design and media teams to develop high-quality creative assets.
• Optimized email campaigns to increase open and click-through rates.

• Resolved customer complaints promptly and professionally to maintain satisfaction.
• Created nightly shift task lists to assign duties to each employee.
• Trained and mentored new and existing staff to achieve best practices.
• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Built strong relationships with customers through positive attitude and attentive response.

• Resolved customer complaints promptly and professionally to maintain satisfaction.
• Created nightly shift task lists to assign duties to each employee.
• Trained and mentored new and existing staff to achieve best practices.
• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.

• Resolved customer complaints promptly and professionally to maintain satisfaction.
• Created nightly shift task lists to assign duties to each employee.
• Trained and mentored new and existing staff to achieve best practices.
• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
• Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
• Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.