Jonathan Sugg
Summary
Detail-oriented professional with expertise in customer relationship management and administrative support. Proven ability to manage compliance and optimize recruitment efforts to enhance operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Clerk
First Student
Rantoul/Paxton/Tolono
12.2024 - Current
- Managed recruitment efforts by processing monitor and driver interviews at 10 Illinois locations, ensuring alignment with operational needs.
- Managed relationships with school districts, parents, and candidates to ensure effective communication.
- Oversaw compliance with federal and state requirements for DOT and school bus operations.
- Ensured internal audit compliance for all locations through thorough oversight.
- Filled in for location managers as needed to maintain operational continuity.
- Assisted with payroll completion to ensure timely payments.
- Supported training initiatives for Paxton's location manager to enhance leadership capabilities.
- Dispatched drivers on the road while driving non-CDL routes when necessary.
- Collaborated with trainers to ensure new candidates were properly and efficiently trained to standards.
- Maintained confidentiality at all times when handling student information company information or personnel files
- Assessed and addressed emergency situations and accidents, maintaining a calm and professional demeanor throughout.
School Bus Monitor
First Student
Normal, IL
04.2022 - 12.2024
- Monitored student behavior to ensure safety and compliance during transportation.
- Assisted in loading and unloading students, ensuring a smooth transition to and from school.
- Communicated effectively with parents regarding student needs and transportation schedules.
- Conducted regular inspections of bus equipment to maintain operational safety standards.
- Contributed to a positive atmosphere on the bus by fostering respectful relationships with students and setting clear expectations for behavior.
Operation Support Specialist
Wilber Group
Bloomington, IL
12.2021 - 04.2022
- Facilitated collaboration among cross-functional teams to optimize operational processes.
- Oversaw handling of various file types, including demands and releases, to support operational efficiency and achieve optimal results.
- Utilized collections software to track account statuses and payment histories.
- Collaborated with cross-functional teams to address customer inquiries and disputes.
- Assisted in debt recovery efforts to minimize financial losses.
Call Center Representative
Statefarm Insurance
Bloomington, IL
01.2020 - 12.2021
- Provided exceptional customer service by resolving inquiries and issues efficiently.
- Utilized CRM software to document interactions and track customer feedback effectively.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Streamlined communication processes to enhance response times and customer satisfaction.
Education
High School Diploma -
Heyworth High School
Heyworth, ILSkills
- Maintaining records
- Data entry
- Data management
- Verbal communication
- Team collaboration
- Administrative support
- Customer relationship management (CRM)
- Payroll support
Certification
Active DOT Medical Card
Timeline
Office Clerk
First Student
12.2024 - Current
School Bus Monitor
First Student
04.2022 - 12.2024
Operation Support Specialist
Wilber Group
12.2021 - 04.2022
Call Center Representative
Statefarm Insurance
01.2020 - 12.2021
High School Diploma -
Heyworth High School