Jonathan Surdam
Louisville,CO
Summary
Dedicated Behavioral Health Technician with a proven track record at Choice House, excelling in emotional support and proactive incident reporting. Known for establishing connections and fostering teamwork, I effectively monitor client progress while ensuring a safe environment. My strong communication skills and reliability contribute to positive outcomes in challenging situations.
Overview
9
9
years of professional experience
Work History
Behavioral Health Technician
Choice House
Boulder, CO
01.2023 - Current
- Monitored patient behaviors and reported changes to the clinical team.
- Provided emotional support to clients and patients dealing with difficult situations.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Completed daily client rounds and tracked client movements.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Responded promptly to any emergency situations that may arise within the facility.
Server
Aloy Thai Cuisine
Boulder, CO
06.2022 - 12.2023
- Greeted and served guests food with a positive attitude and smile. Gave great customer service and was very charismatic, understanding, available and accommodable.
- Ran food and drinks in a timely manner, cooperated with my coworkers to give effective service in the entire dining room. I helped a lot with seating guests at the host stand and helping other servers' guests.
- Helped clean tables in preparation for the next guests and completed side-work promptly in preparation for the A.M./P.M. shifts.
Food Runner
Ramen~San
Chicago, IL
10.2021 - 01.2022
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
Night Custodian
Lombard School District 44
Lombard, IL
08.2020 - 09.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Reference: Mike Salek - Lead Custodian (630) 669-4383
Server
Big Bowl
Schaumburg, IL
05.2017 - 03.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Reference: Sean Schorp- General Manager (312) 404- 2902
Education
Diploma -
Saint Viator High School
Arlington Heights, IL05.2014
Iowa State University
Ames, IASkills
- Open Honesty
- Good Communication
- Establishing connections
- Proactive
- Goal-Oriented
- Reliable
- Timely
- Creative
- Team collaboration
- Time management
- Active listening
- Emotional intelligence
- Log updating
- Progress monitoring
- Incident reporting
- Self-care practices
Hobbies and Interests
- Music - Singer/songwriter
- Exercise
- Reading/Journaling
Timeline
Behavioral Health Technician
Choice House
01.2023 - Current
Server
Aloy Thai Cuisine
06.2022 - 12.2023
Food Runner
Ramen~San
10.2021 - 01.2022
Night Custodian
Lombard School District 44
08.2020 - 09.2021
Server
Big Bowl
05.2017 - 03.2020
Diploma -
Saint Viator High School
Iowa State University