Jonathan Suriel Santos
Bronx
Summary
I am a dedicated, aspiring Maintenance Technician with a strong foundation in technical troubleshooting and equipment repair from IT support roles, including basic knowledge of HVAC, electrical, and plumbing systems. Passionate about preventive maintenance, resident satisfaction, and delivering efficient service to create safe, welcoming communities. Eager to grow skills in a team environment at AvalonBay, solving problems, and ensuring smooth operations.
Overview
15
15
years of professional experience
Work History
Rideshare Driver
Uber
New York City
12.2018 - Current
- Achieved consistent 4.9-star rating through exceptional service and passenger care.
- Prioritized safety while delivering rides in high-pressure environments.
- Utilized feedback to enhance ride quality and address passenger needs.
- Planned efficient routes through NYC's congested streets, maximizing on-time arrivals.
Sales Associate
C&C Meats Inc
Bronx
07.2015 - 12.2018
- At C&C Meats, I connected with customers to help them find what they needed, creating a welcoming, community-like atmosphere.
- I kept inventory organized, trained new team members, and worked with colleagues to host events that drew more people to the store.
- This role sharpened my ability to listen, solve problems, and contribute to a team-focused environment.
Cashier
McDonald's
New York City
06.2014 - 07.2015
- At McDonald's, I handled fast-paced customer interactions with accuracy and a smile, ensuring every guest felt valued.
- I collaborated with my team to keep service quick and friendly, streamlining processes to improve the experience.
- This taught me how to balance efficiency with genuine care-key for keeping customers happy while fulfilling my cashier role.
Desktop Support
Grupo Ramos
Santo Domingo
06.2011 - 03.2014
- In this role, I maintained and repaired IT equipment for hundreds of users, keeping systems reliable with minimal downtime.
- I performed hardware diagnostics, managed software updates, and trained staff to handle basic tech issues.
- I also teamed up with colleagues to upgrade infrastructure for smoother operations, building my knack for technical problem-solving and teamwork.
Education
Bachelor of science - Information Technology with a concentration in Cybersecurity
Arizona State University
Bronx, NY, USA10-2029
Cisco Certified Network Associate (CCNA) -
Instituto Tecnologico de las Americas (ITLA)
Santo Domingo, Dominican Republic01.2011
Systems Engineering -
Universidad Dominicana O&M
Santo Domingo, Distrito Nacional, Dominican Republic01.2010
High School Diploma - PC Technician
Instituto Tecnologico Fabio Amable Mota
Santo Domingo, Dominican Republic01.2005
Skills
- Preventive Maintenance
- Apartment repairs
- Resident Satisfaction
- Team Collaboration
- Technical Foundation
- Adaptability
- Problem solving
- Customer service
- Equipment installation
- Equipment Repair
- Troubleshooting strength
- Power and hand tool use
- Apartment maintenance
- Safety awareness
References
- Pastor Rev. Ramon Concepcion, Church of God Agape, churchofgodagape@gmail.com, 917-570-0517
- Licia Concepcion, McDonald's, 917-474-2150
- Ariel Jimenez, C&C Meats Inc., 646-302-3898
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Rideshare Driver
Uber
12.2018 - Current
Sales Associate
C&C Meats Inc
07.2015 - 12.2018
Cashier
McDonald's
06.2014 - 07.2015
Desktop Support
Grupo Ramos
06.2011 - 03.2014
Bachelor of science - Information Technology with a concentration in Cybersecurity
Arizona State University
Cisco Certified Network Associate (CCNA) -
Instituto Tecnologico de las Americas (ITLA)
Systems Engineering -
Universidad Dominicana O&M
High School Diploma - PC Technician
Instituto Tecnologico Fabio Amable Mota