Jonathan Tejera
Orlando,FL
Summary
Professional with experience in high-volume dining environments, demonstrating strong customer service skills through efficient and courteous interactions with guests. Responsibilities included accurately taking orders and effectively communicating special requests to kitchen staff, ensuring a seamless dining experience. Proven ability to resolve customer complaints in accordance with company policies while maintaining a focus on satisfaction. Experience in training new staff members on operational procedures, contributing to team efficiency and service quality.
Overview
6
6
years of professional experience
Work History
Server
Universal Studios Orlando
Orlando, FL
01.2025 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Food Runner
Space 220
Orlando, FL
03.2022 - Current
- Responded promptly to customer inquiries and requests for additional items or services.
- Assisted in training new staff members on restaurant operations and procedures.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
Busser/ Food Runner
Vivo Italian Kitchen
Orlando, FL
06.2021 - 03.2022
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Maintained cleanliness of restaurant dining area throughout shift.
- Communicated with kitchen staff regarding any special requests from customers.
Server
T-Rex Cafe
Orlando, FL
06.2019 - 06.2021
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
High School Diploma -
Windermere High School
Windermere, FL05-2019
Skills
- Customer service
- Order accuracy
- POS operation
- Cash handling
- Communication skills
- Time management
- Attention to detail
- Problem solving
- Strong work ethic
- High volume dining
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
Universal Studios Orlando
01.2025 - Current
Food Runner
Space 220
03.2022 - Current
Busser/ Food Runner
Vivo Italian Kitchen
06.2021 - 03.2022
Server
T-Rex Cafe
06.2019 - 06.2021
High School Diploma -
Windermere High School