Jonathan Thomas
New Bern,NC
Summary
Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
19
19
years of professional experience
Work History
CSR Delivery Driver
Coastal Beverage Company
Wilmington, NC
05.2005 - 07.2024
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Participated in team meetings or training sessions when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Cleaned interior of delivery vehicle at end of shift as needed.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored junior team members and managed employee relationships.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Updated job knowledge by participating in educational opportunities.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained knowledge of multiple routes.
- Conducted pre-inspections to keep electric pallet jacks reliable and well-maintained.
Education
High School Diploma -
New Bern High School
New Bern, NC06-2000
Skills
- Product Knowledge
- Account Management
- Customer Service
- Materials Transport
- Staff Training
- Customer Relations
- High-energy attitude
- Critical Thinking
- Multi-Task Management
- Active Listening
- Paperwork Processing
Timeline
CSR Delivery Driver
Coastal Beverage Company
05.2005 - 07.2024
High School Diploma -
New Bern High School
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