Jonathan Thurston
Georgetown,SC
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with a track record of success in business operations management.
Overview
12
12
years of professional experience
Work History
Director of Operations
East Coast Flightcraft
08.2022 - 02.2023
- Oversaw daily operations of Nationally top selling multi location Cobalt, Malibu, and Axis boat dealership.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with Department Heads to implement new procedures to improve team output and accountability.
- Directed management meetings to enhance collaboration and establish culture based on trust and accountability.
- Established, modernized, and improved operational procedures to increase productivity and profitability.
- Guided Team members through conflict resolution with dissatisfied and escalated customers to ensure positive customer experience.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented LightSpeed DMS and trained team to promote memorable, consistent and positive guest experiences.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
General Manager
North Water Marine
12.2020 - 08.2022
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed budget implementations, employee reviews, team training, schedules, and contract negotiations.
- Optimized efficiency by coaching personnel on management principles, best practices, company procedures, and technological integration.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies to effectively build customer and team loyalty.
- Modified and directed project plans to meet organizational needs through marina and real estate acquisition process.
- Launched LightSpeed Dealer management software system, resulting in improved operational insight and forecasting.
- Identified plans and resources required to meet project goals and objectives.
Vice President Sales and Business Development
Uniformly Yours, Inc
11.2010 - 12.2020
- Performed project management, coordination of real estate acquisition, renovations, facility planning and expansion projects.
- Delivered high-quality administrative support and management, planning and policy assistance to board members.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Defined integrated roles, responsibilities and processes for business team and data management organization.
- Developed short-term and long-term sales objectives through strategic planning to capitalize on market demands.
- Developed and implemented value-added strategies to increase profitability, expand market share and cement customer relationships.
Education
Project Management Certificate - Foundations of Project Management
Google Professional Development
Online07.2022
Certificate -
Mercury Marine University
2022
Certificate -
Honda Marine Certificate Program
2022
Total Management 1 - Dealership Management
Spader Business Management
Sioux Falls, SD01.2022
Business Administration And Management
Wingate University
Wingate, NCHigh School Diploma -
The Tilton School
Tilton, NHSkills
- Complex Problem Solving
- Business Leadership
- Critical Thinking
- Project Management
- Financial Forecasting
- Focus and Follow-Through
- Sound Business Management Principles
- Policy Development and Enforcement
- Conflict Resolution
- Management Team-Building
- Market Analysis
- Culture Building
Timeline
Director of Operations
East Coast Flightcraft
08.2022 - 02.2023
General Manager
North Water Marine
12.2020 - 08.2022
Vice President Sales and Business Development
Uniformly Yours, Inc
11.2010 - 12.2020
Project Management Certificate - Foundations of Project Management
Google Professional Development
Certificate -
Mercury Marine University
Certificate -
Honda Marine Certificate Program
Total Management 1 - Dealership Management
Spader Business Management
Business Administration And Management
Wingate University
High School Diploma -
The Tilton School
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