Summary
Overview
Work History
Education
Affiliations
Timeline
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Jonathan Tiedemann

Summary

Results-driven RTSM Dispatcher with a proven track record of optimizing real-time scheduling and resource management. Focuses on efficiency and accuracy, consistently meeting and exceeding performance goals to drive operational success.

Overview

11
11
years of professional experience

Work History

RTSM-Dispatcher

Delta Airlines
10.2022 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Oversaw the real-time scheduling and dispatching of transportation resources, ensuring efficient and timely delivery of services across multiple routes.
  • Coordinated with drivers and logistics teams to resolve scheduling conflicts, helping to maintain service continuity and reduce delays.

Ramp Agent

Delta Airlines
10.2014 - 10.2022
  • Loaded and unloaded baggage and cargo onto aircraft using proper safety protocols and equipment.
  • Marshaled aircraft to designated parking areas on the ramp.
  • Assisted airline crew with aircraft pushback and towing operations as needed.
  • Safely operate various types of equipment, such as conveyor belts, push-back tractors, and tugs.

Counselor

Salt Lake Valley Detention Center
09.2015 - 12.2018
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.

Assistant Trainer

SkyWest Airlines
07.2014 - 02.2015
  • Collaborated with fellow trainers to develop innovative teaching methods, fostering an environment of continuous learning and growth.
  • Provided one-on-one coaching to struggling trainees, leading to an increase in overall trainee success rates.
  • Improved trainee retention by providing regular feedback on performance and offering additional support when needed.

Education

Bachelor of Science - Sociology

Brigham Young University
Rexburg, ID

Affiliations

  • FIT Team Member
  • Safety Liaison Team Member
  • Activities Committee Team Member
  • DE&I Team Member

Timeline

RTSM-Dispatcher

Delta Airlines
10.2022 - Current

Counselor

Salt Lake Valley Detention Center
09.2015 - 12.2018

Ramp Agent

Delta Airlines
10.2014 - 10.2022

Assistant Trainer

SkyWest Airlines
07.2014 - 02.2015

Bachelor of Science - Sociology

Brigham Young University

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Jonathan Tiedemann