Lashawnik Mitchell
College Park,GA
Summary
Dedicated dispatcher with strong customer service skills, adept in managing high-stress situations. Proven ability to train new team members and optimize operational efficiency, ensuring seamless communication and workflow.
Overview
13
13
years of professional experience
Work History
RTSM- Dispatcher
Delta Air Lines, Inc
Atlanta, GA
08.2022 - Current
- Coordinated flight schedules and crew assignments to optimize operational efficiency.
- Monitored real-time flight data to manage delays and communicate updates to ground services.
- Trained new dispatch staff on procedures, systems, and compliance protocols for safety standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Utilized dispatching software to allocate resources effectively across multiple flights.
- Collaborated with ground services to ensure timely aircraft turnaround and boarding processes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Sales Merchandiser
Frito Lay
Decatur, GA
03.2019 - 08.2022
- Developed and implemented effective merchandising strategies to enhance product visibility.
- Collaborated with sales teams to optimize in-store displays and promotional setups.
- Analyzed sales data to identify trends and improve inventory management processes.
- Trained new team members on company standards and best merchandising practices.
- Established strong relationships with retail partners to drive sales growth and customer engagement.
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
Sales Associate
Target
Atlanta, GA
04.2016 - 04.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock assessments and updates.
- Trained new associates on store policies, operational procedures, and customer service standards.
- Collaborated with team members to optimize sales strategies and improve product displays.
- Implemented promotional campaigns to boost merchandise visibility and drive sales growth.
- Resolved customer complaints efficiently, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cabin Service Team Lead
Airserve
Atlanta, GA
06.2014 - 04.2016
- Mentored team members, fostering skills development and promoting a collaborative work environment.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Administrative Assistant
City of College Park City Hall
College Park, GA
07.2013 - 07.2014
- Coordinated office operations, ensuring efficient scheduling and resource allocation.
- Managed correspondence and communication for city officials, enhancing information flow.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Assisted in preparing reports and presentations, ensuring accuracy and clarity of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
High School Diploma -
Provost Academy Georgia
Atlanta, GASkills
- Customer service
- Data entry
- Decision-making
- Active listening
Timeline
RTSM- Dispatcher
Delta Air Lines, Inc
08.2022 - Current
Sales Merchandiser
Frito Lay
03.2019 - 08.2022
Sales Associate
Target
04.2016 - 04.2019
Cabin Service Team Lead
Airserve
06.2014 - 04.2016
Administrative Assistant
City of College Park City Hall
07.2013 - 07.2014
High School Diploma -
Provost Academy Georgia