Khamilah Ayler
Inkster,Michigan
Summary
Operations-focused professional with a background in airline dispatch, gate support, and restaurant management. Strengths include staffing coordination, vendor relations, inventory management, team leadership, and maintaining safety and service standards while supporting efficient aircraft turnarounds and daily operations.
Overview
12
12
years of professional experience
Work History
Communications Dispatcher | INFORM/RTSM
Delta Air Lines
11.2023 - Current
- Coordinated staffing needs with leadership and departments, ensuring operational requirements were met.
- Communicate potential flight risks related to irregular operations and staffing levels.
- Collaborate with leadership and cross-functional departments regarding staffing requirements and operational considerations.
- Liaised between above-wing and below-wing operations, facilitating seamless aircraft arrivals and departures.
- Supported communication across operational areas, contributing to maintenance of efficient airline operations.
- Received nominations for Chairman's Club due to exceptional performance.
Gate Agent / Customer Service Agent (CSA)
Delta Air Lines
04.2022 - 11.2023
- Delivered high-quality customer service while addressing passenger needs and travel-related concerns.
- Assisted passengers with rebooking and travel arrangements during irregular operations.
- Managed time-sensitive boarding and deplaning while assisting passengers and meeting service expectations.
- Deplaned inbound passengers and boarded departing flights, ensuring efficient aircraft turnarounds and on-time departures.
Bar and Grill Manager
Cutters Bar and Grill
01.2015 - 08.2021
- Oversaw daily operations, customer service recovery, cash handling, sales reporting, and closing procedures.
- Supervised and coordinated a team of 30 employees to enhance the efficiency of daily restaurant operations.
- Created employee schedules to optimize staffing and ensure smooth operational coverage.
- Trained and coached employees to improve staff development and enhance performance.
- Managed food and beverage inventory, ordered supplies, and coordinated with vendors.
- Controlled operating costs and reduced waste.
- Maintained food safety and sanitation standards.
Education
Associate Degree -
Henry Ford Community College
Dearborn, MIBachelor's Degree -
Wayne State University
DetroitSkills
- Airline Operations Coordination
- Cross-Functional Communication
- Irregular Operations Support
- Staffing and Resource Planning
- Employee Scheduling
- Team Leadership
- Food Safety and Sanitation
- Cost Control and Waste Reduction
- Food and Beverage Inventory Management
- Vendor Coordination
- Customer Service Recovery
- Food service management
Personal Information
Title: INTERNAL CANDIDATE — DELTA AIR LINES
ADDITIONAL QUALIFICATIONS
- Current Delta Air Lines employee with Communications Dispatch and airport customer service experience.
- Food service management experience overseeing 30 employees.
- Experienced in staffing coordination, catering and food service operations, inventory management, vendor relations, food safety, cost control, and resource management.
- Performs effectively under pressure in challenging, fast-paced environments.
- Proficient in SNAPP, Microsoft Excel, Microsoft Office, and DL Term.
Timeline
Communications Dispatcher | INFORM/RTSM
Delta Air Lines
11.2023 - Current
Gate Agent / Customer Service Agent (CSA)
Delta Air Lines
04.2022 - 11.2023
Bar and Grill Manager
Cutters Bar and Grill
01.2015 - 08.2021
Associate Degree -
Henry Ford Community College
Bachelor's Degree -
Wayne State University