Jonathan Timms
Cedartown,GA
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
5
5
years of professional experience
Work History
Service Technician
Serve Star
10.2021 - 01.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
Facilities Maintenance Technician
Gildan Yarns
07.2018 - 09.2020
- Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
Education
No Degree - Electrician
Georgia Northwestern Technical College
Rome, GASkills
- Installation and Repair
- Work with Minimal Supervision
- Plumbing
- Special Handling
- Technical Document Reading
- OSHA Requirements
- Inspecting Machinery
- Safe Chemical Handling
- Replacing Parts
- Attention to Detail
- Project Management
- Maintenance and Repair
- Equipment Inspection
Timeline
Service Technician
Serve Star
10.2021 - 01.2023
Facilities Maintenance Technician
Gildan Yarns
07.2018 - 09.2020
No Degree - Electrician
Georgia Northwestern Technical College
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