Jonathan Torres
Concierge
New York,NY
Summary
Intelligent industry professional with exceptional interpersonal skills. Both dynamic and personable focused on bottom-line profitability by satisfying customer need and business targets through skilled promotions.
Overview
8
8
years of post-secondary education
7
7
years of professional experience
Work History
Residential Concierge
MetroLoft
New York, NY
12.2018 - Current
- Answering phone calls professionally and assisting callers with directions or instructions.
- Serve as a liaison between management and residents.
- Maintain strong interpersonal skills as well as a professional and positive standards.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Used coordination and planning skills to achieve results according to schedule.
- Worked flexible hours; night, weekend, and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Doorman
Lower East Side Service Center/ Sucasa
New York, NY
05.2014 - 10.2018
- Maintained safety and control of facility/residents.
- Gave every staff member and resident due respect and support.
- Built and maintained effective relationships with peers and upper management.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
Education
Associate of Arts - Liberal Arts
Kingshorough Community College Of The City University Of New York
New York, NY 08.2015 - 08.2019
High School Diploma -
East Side Community High School
New York, NY 09.2006 - 07.2010
Skills
Telephone etiquette
Network development
Customer Relations
Customer service
Interpersonal communication skills
Client Service
Timeline
Residential Concierge
MetroLoft
12.2018 - Current
Associate of Arts - Liberal Arts
Kingshorough Community College Of The City University Of New York
08.2015 - 08.2019
Doorman
Lower East Side Service Center/ Sucasa
05.2014 - 10.2018
High School Diploma -
East Side Community High School
09.2006 - 07.2010