JONATHAN TORRES
TopGolf
Round Rock,Texas
2
Languages
3
years of professional experience
Results-oriented leader with expertise in operations and team management. Skilled in coordinating complex schedules, leading cross-functional teams, and streamlining processes to boost efficiency. Seeking to leverage strong organizational, communication, and problem-solving skills in a new professional setting.
Work History
Operations Manager
3 Months- Oversee daily venue operations across Food & Beverage, Retail, Guest Services, and overall facility operations to ensure an exceptional guest experience.
- Monitor business performance and operational needs, identifying opportunities to improve efficiency, guest satisfaction, and team performance.
- Lead and support team members while maintaining operational standards, service expectations, and company policies.
- Coordinated employee scheduling and administrative tasks to optimize staffing and maintain operational efficiency.
- Monitored business performance and operational needs to identify and implement improvements in guest satisfaction and team effectiveness.
- Resolved guest concerns and operational challenges through hands-on leadership in a fast-paced hospitality environment.
Operations Manager
3 Years 2 Months- Coordinated financial activities to fund operations and enhance investment allocation.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Assigned specific tasks to team members to enhance productivity and efficiency., setting priorities and goals.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Supported senior leadership in decision-making by generating daily reports with actionable recommendations.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Engaged with team leaders in quality audits to identify areas for improvement. on quality audits.
- Enhanced morale and communication by implementing employee recognition and rewards programs.
- Maintained accurate inventory records to track stock levels and minimize costs.
Education
High School
Skills
OPERATIONS MANAGEMENT
SOP development
PROCESS IMPROVEMENT
INVENTORY MANAGEMENT
Financial management
WORKFORCE SCHEDULING
STAFF DEVELOPMENT
Languages
English: Full Professional
Spanish: Limited
Timeline
Operations Manager
TopGolf
05.2026 - CurrentRead More
Operations Manager
Kalahari Resorts
03.2023 - 05.2026Read More
Taylor High School
High School
Read More