Jonathan Turner
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Business Application Specialist
Johnson Financial Group
07.2023 - Current
- Supports and administers enterprise applications including implementation, installation, configuration, and developing concepts and documentation
- Helps create requirements and detailed specifications and works according to those requirements and specifications
- Tests, troubleshoots, corrects, and uses diagnostic tools and utilities to resolve application problems
- Escalates issues to vendors and works with vendors for solutions
- Answers queries and resolve issues with applications and escalates or closes tickets as necessary.
Card Services Representative
Educators Credit Union
11.2021 - 07.2023
- Communicated with customers on the phone about accounts
- Maintained compliance with federal and state laws and company policies and procedures
- Provided outstanding customer service on phone and in person
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Carried out day-to-day duties accurately and efficiently
- Worked flexible hours; night, weekend, and holiday shifts
- Developed and retained customer relationships through active listening and using defined processes to address customer needs
- Educated customers about billing, payment processing and supporting policies and procedures.
Teller
Educators Credit Union
01.2021 - 11.2022
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Custodian
University of Wisconsin-Parkside
06.2014 - 04.2020
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Streamlined facility maintenance by promptly addressing minor repairs.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Performed timely snow removal and ice management during winter months for safe campus access.
Sales
Dunham's Sports
10.2015 - 11.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Internship
Biz Squad Learning Service
10.2017 - 12.2017
- Build professional relationships with business owners
- Gain hands-on experience in their field of study
- Develop and build presentation skills
- Gain experience in other related program disciplines.
Education
Master Business Administration-Data Analytics -
University of Wisconsin-Parkside
05.2022
Bachelor of Arts-Business Management -
Concordia University-Wisconsin
02.2020
Associates of Applied Science-Business Management -
Gateway Technical College
05.2017
Skills
- Customer service
- Microsoft Office
- Leadership
- Communication
- Critical thinking
- Team Work
- Interpersonal Skills
- Networking
- Time management
- Analytical Skills
Volunteer
- Kitchen help for church
- Assistant Secretary of the Sunday School for Church
Timeline
Business Application Specialist
Johnson Financial Group
07.2023 - Current
Card Services Representative
Educators Credit Union
11.2021 - 07.2023
Teller
Educators Credit Union
01.2021 - 11.2022
Internship
Biz Squad Learning Service
10.2017 - 12.2017
Sales
Dunham's Sports
10.2015 - 11.2018
Custodian
University of Wisconsin-Parkside
06.2014 - 04.2020
Master Business Administration-Data Analytics -
University of Wisconsin-Parkside
Bachelor of Arts-Business Management -
Concordia University-Wisconsin
Associates of Applied Science-Business Management -
Gateway Technical College