Jonathan Turner
Mesa,AZ
Summary
Dynamic customer service professional with a proven track record at Wells Fargo, skilled in critical thinking and data entry. Successfully implemented feedback mechanisms that enhanced service delivery and trained staff to elevate performance. Known for a great attitude and commitment to continuous improvement, driving excellence in customer engagement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wells Fargo
Phoenix, AZ
09.2024 - 04.2026
- Collaborated with cross-functional teams to streamline processes and improve service delivery standards.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
- Developed training materials to enhance staff knowledge of products and services, increasing overall competence.
- Led team meetings to discuss performance metrics, fostering a culture of accountability and excellence in service delivery.
Store Manager
Circle K
Mesa, AZ
03.2023 - 09.2024
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales trends to develop effective merchandising strategies and promotions.
Customer Service Representative
Consumer Cellular
Tempe, AZ
02.2020 - 03.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided technical support for mobile devices, enhancing user experience and satisfaction.
- Assisted customers with billing inquiries, ensuring accurate account adjustments and timely resolution.
- Trained new team members on customer service protocols and best practices for efficiency.
Fraud Prevention Specialist
PayPal
Chandler, AZ
08.2015 - 02.2020
- Analyzed transaction patterns to identify and mitigate fraudulent activities.
- Collaborated with cross-functional teams to enhance fraud detection strategies.
- Developed training materials to educate staff on fraud prevention techniques.
- Implemented risk assessment tools to streamline fraud investigation processes.
Collections Agent
Santander Consumer USA
Mesa, AZ
04.2010 - 01.2015
- Developed strategies to reduce delinquency rates through effective follow-up techniques.
- Maintained detailed records of interactions, improving data accuracy and reporting efficiency.
- Collaborated with team members to enhance collections processes and workflows consistently.
- Mentored new agents on best practices in customer engagement and collections compliance.
Collections Agent
Allied Interstate
Chandler, AZ
05.2004 - 03.2010
- Facilitated communication with customers to resolve outstanding debts efficiently.
- Executed payment plans, ensuring adherence to company policies and procedures.
- Utilized collection software to track accounts and monitor payment statuses accurately.
- Investigated disputes and provided timely resolutions to customer inquiries regarding accounts.
Education
High School Diploma -
Chaffey High School
Ontario, CA06.1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Great Attitude
Certification
CIP (Customer Information Program)
CDD (Customer Due Diligence)
Lexis Nexis
Timeline
Customer Service Representative
Wells Fargo
09.2024 - 04.2026
Store Manager
Circle K
03.2023 - 09.2024
Customer Service Representative
Consumer Cellular
02.2020 - 03.2023
Fraud Prevention Specialist
PayPal
08.2015 - 02.2020
Collections Agent
Santander Consumer USA
04.2010 - 01.2015
Collections Agent
Allied Interstate
05.2004 - 03.2010
High School Diploma -
Chaffey High School