Jonathan Umanzor-Cruz
Eastern Bank
76 Summer St Everett ,MA
3
Languages
7
years of professional experience
Dynamic service associate with a proven track record at Eastern Bank, excelling in customer support and complaint resolution. Skilled in data entry and relationship building, I consistently enhance customer satisfaction and retention. Recognized for effectively managing high-volume inquiries while maintaining compliance and operational efficiency.
Work History
Service Associate
1 Year 9 Months- Processed teller transactions accurately while maintaining compliance with banking policies and procedures.
- Resolved customer inquiries regarding account activity, services, and branch support with professionalism.
- Opened and serviced deposit accounts, verifying documentation and completing required system entries.
- Balanced cash drawer and reconciled discrepancies to support daily branch accuracy.
- Maintained confidential customer records and handled sensitive information in accordance with security standards.
- Supported branch operations by coordinating transactions, paperwork, and customer service workflows efficiently.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
Sleep Expert
1 Year 7 Months- Assisted customers in selecting mattresses, adjustable bases, and sleep accessories aligned with comfort preferences.
- Explained product features, warranties, and financing options to support informed purchasing decisions.
- Used POS systems to process sales transactions accurately and efficiently.
- Maintained organized showroom displays to improve product visibility and customer experience.
- Followed up with customers to confirm delivery details and resolve post-sale concerns.
- Collaborated with store team to support sales goals and maintain service standards.
- Recommended sleep solutions based on needs assessment, budget, and lifestyle requirements.
Concrete Construction Laborer
7 Years 7 Months- Assisted with concrete placement, spreading, and leveling for foundations, slabs, and walkways
- Prepared job sites by setting forms, clearing debris, and verifying layout measurements
- Operated hand tools and power tools to support forming, finishing, and cleanup tasks
- Mixed and transported concrete materials while maintaining safe, efficient work flow
- Supported concrete finishing by screeding, edging, and smoothing surfaces for quality results
- Followed safety procedures for heavy equipment, lifting, and hazardous site conditions
- Supported project completion by setting up and dismantling concrete forms, framework, and scaffolding.
- Demonstrated adaptability with successful completion of diverse tasks including foundation work, wall construction, slab creation, retaining walls installations.
Education
High School Diploma
Skills
Customer support
Patience and tolerance
Complaint handling
Quality assurance
Cross-selling and upselling
Sales experience
Customer service excellence
Client relationship building
Multitasking and organization
Computer skills
Excellent communication
Records maintenance
Customer service
Data entry
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Limited Working
Timeline
Service Associate
Eastern Bank
10.2024 - 07.2026Read More
Sleep Expert
Mattress Firm
02.2023 - 09.2024Read More
Concrete Construction Laborer
Mofford Concrete
03.2019 - 2022Read More
Everett High School
High School Diploma
Read More