Jonathan Underwood
Best Buy
Park City,KS
34
years of professional experience
Professional with over 20 years in customer service and technical installation. Ability to resolve complex inquiries and enhance client satisfaction through problem-solving and organizational skills.
Work History
CE Double Agent
27 Years 9 Months- Exceptional customer service, enhancing overall installation experience.
- Trained and mentored new agents on electronic knowledge and installation techniques.
- Manage complex customer inquiries, resolving issues efficiently to ensure satisfaction.
- Maintain accurate records of client communications, transactions, policies, and other relevant documentation regarding installation.
- De-escalate and resolve customer complaints with punctual, polite and professional service.
- Enhance client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Job Supervisor IT
1 Year 8 Months- Directed daily operations to achieve project timelines and uphold quality standards.
- Installed full audio and video system for business. i.e. stadiums, airports, churches, colleges.
- Collaborated closely with departments for seamless coordination of large-scale projects.
- Trained new employees to learn new systems, apply best practices of installation of audio and video systems.
Mobile Installation Technician Lead
4 Years 8 Months- Installed mobile electronic systems in vehicles, ensuring optimal performance and quality standards.
- Conducted comprehensive equipment diagnostics to identify issues and recommend solutions.
- Collaborated with team members to streamline installation processes, improving efficiency.
- Trained new technicians on best practices for mobile installations and customer service techniques.
- Maintained inventory of tools and materials, ensuring readiness for scheduled installations.
Education
Associates of Electronic Engineering Technology - Electronic Engineering
Skills
Technical installation
Customer service and care
Customer needs assessment
Problem-solving skills
Organizational skills
Relationship building
Goal-oriented mindset
Timeline
CE Double Agent
Best Buy
11.1998 - CurrentRead More
Job Supervisor IT
Ford Audio-Video Systems LLC
02.1997 - 10.1998Read More
Mobile Installation Technician Lead
Best Buy
05.1992 - 01.1997Read More
Rose State College
Associates of Electronic Engineering Technology from Electronic Engineering
Read More