Jonathan Valdez
Roslindale,MA
Summary
Outgoing bi-lingual supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
7
7
years of professional experience
Work History
Branch Supervisor
Dedham Savings Bank
06.2020 - Current
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assigned job roles and oversaw performance.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
Cashier Team Lead
Village Market
12.2016 - 06.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Operated POS cash register and equipment to collect payments.
Campus Minister Assistant
Iona College Campus Ministry
09.2018 - 01.2019
- Developed strong relationships with students, staff, and faculty to provide spiritual guidance and mentorship.
- Oversaw administration and management of all areas of ministry.
- Monitored and ordered supplies and materials to keep office well stocked.
- Creating weekly service pamphlets for Sunday Mass.
Education
Iona College
New Rochelle, NYHigh School Diploma -
Catholic Memorial
West Roxbury, MA06.2018
Skills
- Team Management
- Customer Service
- Relationship Building
- Event Coordination
- Schedule Coordination
- Goal Setting
- Handling Complaints
- Decision-Making
- Proficient Spanish speaker
Languages
Spanish
Timeline
Branch Supervisor
Dedham Savings Bank
06.2020 - Current
Campus Minister Assistant
Iona College Campus Ministry
09.2018 - 01.2019
Cashier Team Lead
Village Market
12.2016 - 06.2019
Iona College
High School Diploma -
Catholic Memorial
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