Jonatan Villa
Rio Rancho,NM
Summary
Proven track record in enhancing productivity and customer satisfaction at Shamrock Foods and Alliance Data, respectively. Leveraged critical thinking and bilingualism to resolve complex customer issues, boosting loyalty. Demonstrated expertise in data entry and efficient use of warehouse equipment, contributing to improved team efficiency and order accuracy.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Order Selector
Shamrock Foods
06.2017 - 10.2023
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
Customer Service Representative
Alliance Data
08.2014 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Independence Highschool
421 Quantum Rd Ne Rio Rancho Nm 8712405-2009
Skills
- Data entry
- Critical thinking
- Fluent bilingualism
Timeline
Order Selector
Shamrock Foods
06.2017 - 10.2023
Customer Service Representative
Alliance Data
08.2014 - 02.2017
High School Diploma -
Independence Highschool
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