Jonathan Vivas
Fort Lauderdale
Summary
High-energy, results-oriented sales and customer service professional with a proven record of top-ranking performance, revenue generation, and exceptional client relationship management across insurance, hospitality, retail, and operations. Recognized for driving measurable results, enhancing customer experiences, and optimizing day-to-day business operations. A bilingual communicator (English & Spanish) skilled at consultative selling, data-driven decision making, and building trust with diverse clientele. Adaptable, resourceful, and committed to delivering excellence in fast-paced, performance-driven environments.
Overview
1
1
Certification
Work History
Insurance Sales Associate
MegaCare Health Insurance
Pembroke Pines
Top-Producing Sales Broker | High-Performance Closer
- Achieved recognition as one of the top brokers company-wide with a 82% closing rate, outperforming team benchmarks.
- Generated 20–30 new policy sales per week, consistently surpassing monthly revenue goals.
- Built and maintained a strong portfolio of 150+ active clients through trust-driven relationship building and ongoing support.
- Utilized needs-based, consultative selling to match clients with optimal coverage options, boosting conversion rates by 15%+.
- Drove substantial repeat and referral business by delivering personalized, high-quality customer care.
- Educated customers on policy benefits and coverage options.
- Identified potential customers, developed relationships with them, and provided them with suitable insurance products.
Hospitality Associate
Midtown Athletic Club
Weston
Guest Relations | Membership Sales | Operations Support
- Served as the first point of contact for guests, ensuring a professional, friendly, and service-focused environment.
- Promoted gym membership packages and consistently contributed to sales goals.
- Managed scheduling and facility operations (including tennis court reservations) using Excel for seamless coordination.
- Provided tours, resolved inquiries, and maintained detailed member records to strengthen retention and satisfaction.
Alcohol Sales Representative
Bahia-Mar Rum Company
Coral Gables
Account Growth | Client Relationship Management
- Strengthened and expanded account relationships by identifying new revenue opportunities and tailoring strategic sales plans.
- Used market trends and CRM insights to prioritize accounts, schedule targeted visits, and record actionable follow-up data.
- Delivered persuasive product presentations backed by competitor analysis, consistently achieving sales targets.
Medical Records Receptionist
Hialeah Hospital
Hialeah
Administrative Accuracy | Patient Support
- Coordinated timely delivery of patient charts and medical documents to clinical teams.
- Updated, verified, and organized sensitive patient information with strict confidentiality.
- Handled appointment scheduling, phone inquiries, and administrative tasks with professionalism and efficiency.
Education
Bachelor of Science - Hospitality
Florida State University
Tallahassee, FLAssociate of Arts - Business Administration and Management
Tallahassee Community College
Tallahassee, FLHigh School Diploma -
Cypress Bay High School
Weston, FLSkills
- Networking skills
- Effective communication
- Time management
- Relationship building
- Attention to detail
- Customer relationship management
- CRM expertise
- Microsoft PowerApps
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Insurance 2-15 License
Accomplishments
Member, Phi Kappa Tau Fraternity
Social Chair – Organized social events, managed budgets, and coordinated chapter initiatives
Volunteered in multiple charity and philanthropy events supporting breast cancer awareness and fundraising at Florida State University
Social Chair – Organized social events, managed budgets, and coordinated chapter initiatives
Volunteered in multiple charity and philanthropy events supporting breast cancer awareness and fundraising at Florida State University
Timeline
Insurance Sales Associate
MegaCare Health Insurance
Hospitality Associate
Midtown Athletic Club
Alcohol Sales Representative
Bahia-Mar Rum Company
Medical Records Receptionist
Hialeah Hospital
Bachelor of Science - Hospitality
Florida State University
Associate of Arts - Business Administration and Management
Tallahassee Community College
High School Diploma -
Cypress Bay High School