Jonathan Von Oesen
Pemberton
Summary
Dynamic leader with a proven track record at Wawa, adept in conflict resolution and customer service, enhancing team productivity and customer loyalty. Skilled in effective leadership and technical support, I excel in fostering employee engagement and delivering exceptional service. Achieved significant improvements in team performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Team Supervisor
Wawa
07.2021 - 09.2024
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
Customer Service Representative
Wawa
05.2014 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
GED -
Ocean County College
Toms River, NJ06-2022
Skills
- Effective leadership
- Assignment delegation
- Report preparation
- Complaint handling
- Employee engagement
- Attention to detail
- Problem-solving
- Documentation and reporting
- Overseeing daily activities
- Technical support
- Cash handling
- Sales expertise
Timeline
Team Supervisor
Wawa
07.2021 - 09.2024
Customer Service Representative
Wawa
05.2014 - 07.2021
GED -
Ocean County College
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