JONATHAN WARREN
Fort Lauderdale,FL
Summary
Detail-oriented Client Advisor with over 6 years of luxury sales experience and strong organizational skills. Ability to quickly adapt to changing environments while driving successful results and being a team-player.
Overview
7
7
years of professional experience
Work History
Client Advisor
Burberry
09.2022 - Current
- Consistently creating monthly action plans to achieve targets for categories and clienteling.
- Work as a team player and partner with fellow colleagues to foster open and constructive communication to ensure a consistent and exceptional experience.
- Provide an exceptional customer service experience by exceeding client expectations and bringing product knowledge to every sale by demonstrating Burberry's heritage and values.
Service Lead
Burberry
07.2021 - 09.2022
- Recruiting, training, supervising staff, managing sales performance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained and supervised team of customer service representatives in providing quality service to customers by leading by example.
Sales Associate
Nordstrom
11.2019 - 07.2021
- Exceed department’s sales goals on monthly, quarterly, and yearly basis by 10% or above.
- Connected with customers to provide them with the full experience and build lasting and meaningful relationships.
- Maintained the department by following merchandising expectations to ensure a positive experience for clients and fellow peers.
Assistant Manager
Social Status
01.2017 - 06.2020
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Consulted with clients to determine style preferences and provide recommendations as their personal stylist.
Education
Associate of Arts - Fashion Marketing and Management
The Art Institute of Charlotte
Charlotte, NC06.2018
Bachelor of Science - Sports Science and Fitness Management
North Carolina Agricultural And Technical State University
Charlotte, NC12.2015
Skills
- Customer Service
- Time Management
- Problem Solving Skills
- Setting and Meeting Goals
- Proficient in Microsoft Office Suites
- Experienced in Adobe Illustrator and Photoshop
- Proficient in POS Systems
- Customer Engagement
Accomplishments
- 1.2 Million Dollar Seller - Burberry
- Top Client Advisor - Burberry
- Top Seller - Social Status
References
Kristina Jovanovska - General Boutique Manager, Prada
Veralis Lurie - General Boutique Manager, Berluti
Harry Duchatellier - Operations Manager, Burberry
Timeline
Client Advisor
Burberry
09.2022 - Current
Service Lead
Burberry
07.2021 - 09.2022
Sales Associate
Nordstrom
11.2019 - 07.2021
Assistant Manager
Social Status
01.2017 - 06.2020
Associate of Arts - Fashion Marketing and Management
The Art Institute of Charlotte
Bachelor of Science - Sports Science and Fitness Management
North Carolina Agricultural And Technical State University
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