Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Washington

Spring Hill,TN

Summary

Dedicated Automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Very passionate about personal relations and communication. My focus is to maximize my knowledge of the industry, as well as to excel within my career.

Overview

7
7
years of professional experience

Work History

Assistant Service Manager

Nelson Mazda
08.2021 - Current
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Guided techs on automotive repair, tool usage, and equipment operation.
  • Analyzed service reports to identify areas of improvement.
  • Worked closely with both Factory and Extended Warranties

Service Advisor

Porsche Stratham
01.2019 - 07.2021
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Filed warranty claims and ensured accurate coverage.

Lot Attendant

McGovern Subaru
03.2016 - 09.2017
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Parked and retrieved vehicles to enhance efficient use of parking space.
  • Provided transportation to service customers.
  • Test drove vehicles for technicians and staff.
  • Managed inventory of both new and used cars for sales team.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Manchester, NH
04.2020

Skills

  • Conflict Resolution Techniques
  • Risk Management
  • Verbal and Written Communication
  • Operational Standards
  • Critical Thinking
  • Automotive Knowledge
  • Cost Estimates
  • Time Management

Timeline

Assistant Service Manager

Nelson Mazda
08.2021 - Current

Service Advisor

Porsche Stratham
01.2019 - 07.2021

Lot Attendant

McGovern Subaru
03.2016 - 09.2017

Bachelor of Science - Business Administration

Southern New Hampshire University

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Jonathan Washington