Willard Smalley
Stanhope,NJ
Summary
Dynamic Assistant Customer Service Manager at Ronetco Supermarkets, recognized for enhancing customer satisfaction and reducing turnover through effective training and mentoring. Skilled in performance evaluations and conflict resolution, I fostered a supportive team environment, driving productivity and commitment to exceptional service. Proficient in Microsoft Office, I excel in schedule coordination and customer engagement.
Overview
12
12
years of professional experience
Work History
Assistant Customer Service Manager
Ronetco Supermarkets
07.2013 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
- Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.
Education
High School Diploma -
Lenape Valley Regional High School
Stanhope, NJ06.2015
Skills
- Sales proficiency
- Cash handling
- Customer engagement
- Customer relations
- Training and mentoring
- Team building
- Conflict resolution
- Budget control
- Microsoft outlook, word, and Excel
- Performance evaluations
- Conflict resolution techniques
- Schedule coordination
Timeline
Assistant Customer Service Manager
Ronetco Supermarkets
07.2013 - Current
High School Diploma -
Lenape Valley Regional High School
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