Jonathan Way
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Momentum Outfitters
Charlevoix, MI
06.2024 - Current
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
Molding Utility
Royal Technologies
Hudsonville, MI
08.2019 - 12.2023
- Adjusted daily work procedures to meet schedules and maintain product quality standards.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Inventoried and recorded quantities of materials and finished products, requisitioning additional supplies.
- Efficiently applied a range of tools and procedures to install molding tools in presses.
Team Leader/Supervisor
Gentex
Holland, MI
01.2015 - 10.2018
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality and conformance.
- Fostered positive employee relationships through communication, training, and development coaching.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Completed daily quality assurance duties to provide feedback for improvements.
- Maintained positive working relationship with fellow staff and management.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Offered training and support to keep team members motivated and working toward objectives.
Manager of Operations
Charlevoix Cinema III
Charlevoix, MI
04.2006 - 10.2014
- Hired and onboarded team members to meet immediate and expected demand.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Mastered operation, maintenance and troubleshooting of projection equipment, computers and software and solved complex technical problems without delay or inconvenience to guests.
- Operated equipment showing films in multiple theaters at once to as many as 750 viewers.
- Performed regular maintenance tasks to optimize equipment performance, including rotating and replacing xenon bulbs, cleaning lenses, lubricating machinery and keeping electrical contacts clean and tight.
Education
Mathematics, Abstract Algebra, Euclidean Geometry, Physics Communications in Mathematics -
Grand Valley State University
Allendale, MI08.2024
Mathematics, Calculus I, Calculus II, Calculus III, Differential Equations -
North Central Michigan College
Petoskey, MI12.2015
Skills
- Professional Communication
- Problem Solving
- Team Player
- Self-motivated
- Strong in Mathematics
- Product and service knowledge
- Employee Scheduling
- Sales monitoring
- Task Delegation
- Employee Performance Evaluations
- Training and development
- Retail Operations
Personal Information
Date of Birth: 10/02/1992
Address: Masterton RD10 5890
Timeline
Assistant Manager
Momentum Outfitters
06.2024 - Current
Molding Utility
Royal Technologies
08.2019 - 12.2023
Team Leader/Supervisor
Gentex
01.2015 - 10.2018
Manager of Operations
Charlevoix Cinema III
04.2006 - 10.2014
Mathematics, Abstract Algebra, Euclidean Geometry, Physics Communications in Mathematics -
Grand Valley State University
Mathematics, Calculus I, Calculus II, Calculus III, Differential Equations -
North Central Michigan College