Jonathan Welborn
Danbury
Summary
Experienced management professional with a proven track record of leading teams to success through team collaboration, operational efficiency, and achieving measurable outcomes. Skilled in strategic planning, process improvement, and fostering a culture of accountability and excellence. Recognized for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
Work History
Server/Waiter
Craft Kitchen & Bar
05.2024 - Current
Server/Assistant Manager
Marketplace Tavern
08.2022 - 05.2024
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Trained and mentored new staff on service standards and operational procedures.
- Supervised daily operations, ensuring efficient service delivery and customer satisfaction.
- Monitored compliance with health and safety regulations to maintain a safe environment.
- Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
Retail Store Manager
Prime Communications
09.2021 - 08.2022
- Led daily operations, ensuring efficient workflow and exceptional customer service standards.
- Developed staff training programs to enhance product knowledge and improve sales techniques.
- Analyzed inventory levels, optimizing stock management to reduce shrinkage and meet demand.
- Completed routine store inventories.
- Conducted performance evaluations, providing constructive feedback to foster employee development.
Sales Associate
Prime Communications
12.2020 - 09.2021
- Facilitated customer engagement through personalized service and product recommendations.
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction rates.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Care/ Sales Associate
Orangetheory Fitness
01.2020 - 03.2020
- In this dual role, I functioned as the face of the company with new and returning clients, as well as approached those who expressed interest in joining our gym. Position terminated due to the Covid-19 pandemic.
Seasonal Customer Care Representative
Vineyard Vines
11.2019 - 01.2020
- As a Customer Care Representative for Vineyard Vines, I was responsible for answering incoming calls and emails in order to respond to customer inquiries, as well as to handle orders and service feedback. As one of the faces for the company during the holiday season, I was given the ability to take situational based action which was dependent upon my judgement of each individual situation.
Canvasser
Momentum Solar
12.2018 - 02.2019
- As a Canvasser for Momentum Solar, I traveled all around Connecticut going door-to-door to create leads upon which the sales team would follow up. My job depended upon how well I could create a good first impression for our company, building rapport with the homeowners, and forging a lasting relationship with each potential client that would lead to a sale.
Waiter/Server
Bedford Hall
06.2018 - 01.2019
- As a server at Bedford Hall, I worked to create the ideal dining experience for our customers. This includes prompt and attentive service, a pleasant, approachable demeanour, and a willingness to please.
Marketing Intern
TRAVEL WIFI LLC
11.2017 - 12.2017
- Monitored and maintained social media and blog content to enhance the image of Travel WiFi, NewYork WiFi, and all affiliations
- Increased weekly account views by more than 300%
- Worked to increase brand recognition throughout Ireland, the EU, and the US.
Assistant to Executive Director
GENERAL ELECTRIC (GE) - GE Foundation
07.2017 - 11.2017
- Scheduled, and occasionally took lead on, teleconferences involving the Brilliant Career Labs (BCL)project in which I was involved with organizations such as the Boston Celtics, EverFi, the Fab Foundation, and College for Every Student (CFES).
- Took lead on organizing the timetable and project plan for the BCL project
- Built spreadsheets to create more understandable timetables and charts for a ¾ of their multi-million-dollar scholarship fund
Server/Bartender
World of Beer
03.2017 - 08.2017
- Rotated between working on the floor and working behind the bar, gained sales experience and enhanced my interpersonal relationship skills.
Sales Associate
J Crew
06.2016 - 03.2017
- Assisted customers with having the ideal shopping experience as a front-of-house employee.
Education
Bachelor's degree - Economics
Western Connecticut State University
Danbury, CT07.2025
No Degree - Finance
Norwalk Community College
Norwalk01-2018
International Finance
Palm Beach Atlantic University
West Palm Beach, FL12-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Relationship building
- Customer relationship management (CRM)
- Hospitality service expertise
- Sales expertise
- Memory retention
- Suggestive selling
- Point of sale operation
- Staff management
- Staff training and development
Timeline
Server/Waiter
Craft Kitchen & Bar
05.2024 - Current
Server/Assistant Manager
Marketplace Tavern
08.2022 - 05.2024
Retail Store Manager
Prime Communications
09.2021 - 08.2022
Sales Associate
Prime Communications
12.2020 - 09.2021
Customer Care/ Sales Associate
Orangetheory Fitness
01.2020 - 03.2020
Seasonal Customer Care Representative
Vineyard Vines
11.2019 - 01.2020
Canvasser
Momentum Solar
12.2018 - 02.2019
Waiter/Server
Bedford Hall
06.2018 - 01.2019
Marketing Intern
TRAVEL WIFI LLC
11.2017 - 12.2017
Assistant to Executive Director
GENERAL ELECTRIC (GE) - GE Foundation
07.2017 - 11.2017
Server/Bartender
World of Beer
03.2017 - 08.2017
Sales Associate
J Crew
06.2016 - 03.2017
Bachelor's degree - Economics
Western Connecticut State University
No Degree - Finance
Norwalk Community College
International Finance
Palm Beach Atlantic University
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