JONATHAN WILL
Houston
Summary
Dedicated and customer-focused professional with extensive experience in retail, customer service, and sales management. Proven ability to lead teams, deliver exceptional customer experiences, and drive sales growth in fast-paced environments. Adept at handling diverse responsibilities, including employee supervision, inventory management, and operational efficiency. Strong interpersonal skills, a positive attitude, and a commitment to fostering engaging customer interactions. Experience includes leadership roles in retail and service industries, contributing to team success and business development.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
CVS
Houston
01.2023 - Current
- Delivered exceptional customer service by assisting customers with purchases, returns, and inquiries, ensuring a positive shopping experience
- Processed cash, credit, and loyalty card transactions accurately while maintaining compliance with store policies
- Organized store shelves and ensured inventory levels were replenished for optimal product availability
- Resolved customer concerns with professionalism, contributing to increased customer satisfaction and repeat business
Assistant Store Leader
Quick Quack Car Wash
Houston
01.2023 - Current
- Supervised daily operations, including scheduling, employee training, and performance monitoring, to ensure smooth workflow and high service standards
- Led a team of associates to exceed customer satisfaction goals by maintaining a clean and efficient service environment
- Managed cash handling, reconciliations, and daily financial reports with accuracy
- Implemented promotional campaigns and upsold services, driving revenue growth
Greeter
Victory Christian Center
Houston
01.2011 - Current
- Welcomed and directed attendees with warmth and professionalism, fostering a welcoming environment
- Assisted with event coordination and managed guest flow during high-attendance services
- Supported the team by providing clear information about church programs, events, and services
Retail Sales Manager
GNC
Houston
01.2022 - 12.2022
- Led sales initiatives to achieve and exceed monthly revenue targets through strategic planning and product promotions
- Trained and mentored sales associates on product knowledge, customer service techniques, and upselling strategies
- Monitored inventory levels, placed orders, and ensured proper stock rotation to minimize waste and meet customer demand
- Built strong relationships with customers by understanding their health and wellness needs, leading to increased loyalty and repeat business
Education
Bachelor of Science - Management
University of Phoenix
Associate of Science -
Lone Star College Cy-Fair
Skills
- Communication
- Team Building
- Data Input
- Analysis
- Customer Service
- Rapport Building
- Store Operations
- Sales
- Marketing
- Strategic Planning
- Inventory Control
Timeline
Customer Service Representative
CVS
01.2023 - Current
Assistant Store Leader
Quick Quack Car Wash
01.2023 - Current
Retail Sales Manager
GNC
01.2022 - 12.2022
Greeter
Victory Christian Center
01.2011 - Current
Bachelor of Science - Management
University of Phoenix
Associate of Science -
Lone Star College Cy-Fair