Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Williams

Portland

Summary

Dynamic Shift Manager at Bullwinkle Entertainment with a proven track record in enhancing team performance and customer satisfaction. Skilled in employee training and cash handling, I effectively resolved escalated issues while fostering a positive work environment. My leadership and problem-solving abilities have consistently driven operational efficiency and team productivity.

Overview

6
6
years of professional experience

Work History

Shift Manager

Bullwinkle Entertainment
08.2022 - 06.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.

Supervisor

Papa Murphy's
10.2019 - 08.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Wilsonville Highschool
Wilsonville, OR

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Staff motivation
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Delegating work
  • Inventory control
  • Payment processing

Timeline

Shift Manager

Bullwinkle Entertainment
08.2022 - 06.2025

Supervisor

Papa Murphy's
10.2019 - 08.2022

Wilsonville Highschool

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