Summary
Overview
Work History
Education
Skills
I enjoy movies, music and spending time with my wife and friends.
Timeline
Generic
Jonathan Williamson

Jonathan Williamson

Houston,US

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise.

Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices.

Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience

Work History

Store Operations

99 Cents Only Stores
Houston, TX
06.2021 - 05.2023
  • Welcomed customers, offered to help locate items and suggested basket building merchandise and suggesting similar items if specific items were out of stock.
  • Received, distributed and maintained Produce department, keeping it well stocked and appealing to customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns with positive outcomes.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Strengthened communication skills through regular interactions with others.
  • Identified issues, analyzed information and provided solutions to problems.

Shift Leader

Walgreens
Houston, TX
09.2015 - 07.2020
  • Responsible for assigning tasks to team members and ensuring their completion in a timely and accurate manner
  • Opening and closing procedures including counting and closing tills, preparing bank deposits and End of Day procedures
  • Unloading weekly freight and helping team members work new products to the sales floor
  • Performing aisle resets and revisions
  • General store upkeep, including inspecting the interior and exterior for safety issues and damage, placing work order tickets into the system
  • Handling customer concerns and complaints in a friendly and efficient manner and offered thoughtful solutions to maintain customer satisfaction
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Developed and implemented new processes and procedures to streamline operations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.

Inspection and Assembler

Vanguard Manufacturing
Wilmington, DE
06.1994 - 12.2014
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Tested finished products to perform quality assurance and identify discrepancies.
  • Troubleshot and repaired machine components to maintain smooth operations and avoid disruptions in production.
  • Completed tasks on time to meet quality and safety standards.
  • Followed safety protocols to maintain safe working environment.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Monitored inventory, keeping necessary supplies on hand.
  • Loading and unloading freight.

Education

No Degree - Art And English

Wilmington High School
Wilmington, Delaware
06.1991

Skills

  • Payment Processing
  • Customer Service
  • Shipment Processing
  • POS System Operation
  • Team Leadership
  • Inventory Control
  • Cash Handling
  • Inventory Stocking
  • Customer Relations
  • Problem-Solving
  • Creative Thinking
  • Bank Deposits
  • Store Merchandise Stocking
  • Drawer Management
  • ID Verification
  • Upselling
  • Honest and Dependable
  • Training and Mentoring
  • Cleaning and Sanitizing
  • Reliable and Responsible
  • Refunds and Exchanges
  • Liquor Regulations and Compliance

I enjoy movies, music and spending time with my wife and friends.

Growing up in a household with my father who loved classic films I gained a love for films of almost all genres. I'm also an avid collector of movie memorabilia such as props and collectibles. Music soothes the soul and it never fails to relieve stress for me, particularly the works of Johnny Cash and Elvis Presley, I also enjoy almost anything from the 70's and 80's.


I love history, particularly stories of ships and shipwrecks, my favorite being the R.M.S. TITANIC and the White Star Line. I've been a self taught student of TITANIC since 1985 when Dr. Robert Ballard discovered the wreckage of TITANIC.


Spending time with my wife and friends is what brings me the most joy in my life, the love and happiness I get from spending time with them cannot be measured.


Lastly, my other passion is that of audio and video technology, I've always had a talent for understanding and installing audio systems including integrated home theater systems.  

Timeline

Store Operations

99 Cents Only Stores
06.2021 - 05.2023

Shift Leader

Walgreens
09.2015 - 07.2020

Inspection and Assembler

Vanguard Manufacturing
06.1994 - 12.2014

No Degree - Art And English

Wilmington High School

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Jonathan Williamson