Linda Luna
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Store Lead
Ai united insurance
Houston, Texas
08.2021 - 07.2024
- Performed regular cycle counts of inventory items throughout the store.
- Analyzed sales data to identify trends in order to optimize stock levels accordingly.
- Implemented strategies to reduce shrinkage rates within the store.
- Performed daily audits of the store's physical condition, cleanliness, product placement, pricing accuracy.
- Maintained accurate records of transactions for financial reporting purposes.
- Handled cash reconciliation at end of shift.
- Assisted in hiring and training new employees.
- Organized promotional displays and merchandise shelves according to company standards.
- Regularly communicated with upper management regarding operational matters affecting the business.
- Conducted daily store operations including opening and closing procedures, cash handling, register operations, and inventory management.
- Created weekly reports detailing sales figures and other pertinent information related to the store's performance .
- Served as a role model for other employees by demonstrating superior work ethic.
- Provided exceptional customer service to all customers.
- Developed strategies to increase sales and improve efficiency of store processes.
- Supervised work of cashiers, training new team members and monitoring performance.
- Dealt with customer complaints and rectified product and service issues.
- Answered customer queries and complaints and provided prompt solutions.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Handled customer transactions and balanced cash drawers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
North Shore Senior High School
Houston, TX06-2021
Skills
- Product Knowledge
- Paperwork Processing
- Consultative Sales
- Inbound and Outbound Calling
- Complaint resolution
- Call Management
- Payment Processing
- Filing
- Complaint Handling
- Credit card payment processing
- Calendaring
- Customer Education
- Positive and professional
- Call Center Operations
- Customer Service
- Customer Relationship Management (CRM)
- Lead Generation
- Multi-Task Management
Timeline
Store Lead
Ai united insurance
08.2021 - 07.2024
High School Diploma -
North Shore Senior High School