Francesca Lundy
Jos. A. Bank
Bridgeport
8
years of professional experience
Customer-focused retail and service
professional with experience in store leadership, sales, customer service, cash handling, gaming operations, and fast-paced retail environments. Strong ability to lead teams, build positive customer relationships, resolve issues, maintain accurate transactions, and follow company policies and safety regulations. Dependable, adaptable, and committed to providing excellent service.
Work History
Store Lead
1 Year 5 Months- Lead daily store operations while providing exceptional customer service.
- Assist customers with product selection, purchases, and personalized recommendations.
- Support sales goals and maintain a professional, organized, and welcoming store environment.
- Handle cash transactions and assist with opening and closing procedures.
- Support and guide team members to ensure company standards and customer service expectations are met.
- Address customer concerns and resolve issues professionally and efficiently.
Game Presenter
1 Year 6 Months- Dealt various table games, including blackjack, poker, and roulette, while ensuring fair play and adherence to gaming regulations.
- Maintained a professional and engaging demeanor while interacting with diverse clientele.
- Provided exceptional customer service by answering questions and addressing player concerns.
- Participated in regular training to stay current on new games, rules, procedures, and industry standards.
- Followed established procedures and maintained a professional gaming environment.
Customer Service Associate
1 Year 5 Months- Provided friendly and knowledgeable customer service regarding products, services, promotions, and store policies.
- Handled cash transactions, daily cash reconciliation, and accurate accounting of sales.
- Managed lottery ticket sales in accordance with state regulations.
- Verified customer ages when selling age-restricted products.
- Maintained accurate records of fuel sales, lottery transactions, and other store activities.
- Opened and closed the store while following cash-handling and security procedures.
- Restocked merchandise and maintained organized product displays.
Cashier
2 Years 7 Months- Delivered friendly and efficient customer service in a fast-paced environment.
- Processed customer purchases and maintained accurate cash drawer balances.
- Assisted with training new cashiers on transaction procedures and customer service standards.
- Maintained a clean and sanitary checkout area and regularly sanitized equipment.
- Stayed informed about promotions, products, and sale ents to recommend
Retail Sales Associate
4 Months- Assisted customers with product selection and provided personalized recommendations.
- Developed strong product knowledge to effectively explain features and benefits.
- Processed cash and card transactions accurately while maintaining a balanced cash drawer.
- Resolved customer concerns and product-related issues professionally.
- Proactively engaged customers on the sales floor to identify needs and provide assistance.
- Helped create a positive shopping experience that encouraged customer satisfaction and repeat business.
Package Handler
4 Months- Packed and labeled merchandise accurately and efficiently for shipment.
- Worked with team members to meet daily production and packing goals.
- Performed quality checks on merchandise before shipment.
- Followed warehouse safety procedures and used appropriate protective equipment.
- Reported workplace hazards and incidents according to company procedures.
Education
High School Diploma
Skills
Customer Service
Retail Sales
Store Operations
Team Leadership
Cash Handling
Cash Reconciliation
POS Transactions
Conflict Resolution
Product Knowledge
Sales & Upselling
Staff Training
Opening & Closing Procedures
Inventory & Stocking
Compliance & Safety Procedures
Communication
Teamwork
Time Management
Fast-Paced Environments
Additional Information
Willing to Relocate Anywhere | Authorized to Work in the United States
Timeline
Store Lead
Jos. A. Bank
05.2025 - CurrentRead More
Game Presenter
Evolution Gaming
02.2023 - 08.2024Read More
Customer Service Associate
Citgo Gas Station
09.2021 - 02.2023Read More
Retail Sales Associate
Lush Fresh Handmade Cosmetics
11.2019 - 03.2020Read More
Cashier
Dunkin' Brands
11.2018 - 06.2021Read More
Package Handler
Macys Warehouse
09.2018 - 01.2019Read More
John F Kennedy
High School Diploma
Read More