Heather Narusiewicz

As a store lead I was responsible for being a key holder which meant opening and closing the store, counting tills and safe, engaging with customers with their issues and needs for their pets. I would daily lift and load 50lbs of pet feed to customers vehicles and operate equipment to replenish product. I gained a good amount of product knowledge in pet food and supplies.

Was hired as a garden center team member taking care of receiving plants and taking care of them daily. I was then promoted to a full time position in the automotive and pet department lead. My responsibilities included taking care of customers, restocking product, and tending to the baby chicks we received. I also was responsible for making sure the department was rotated properly with pet food and available for customers.

• Started working as a warehouse and load builder until moving up to counter sales which I was responsible foranswering emails, designing millwork, doors windows etc. Also worked in customer and contractor sales. This gave me product knowledge of different aspects of construction and the experience in ordering and receiving.

In the years I was employed I was able to do many different job titles that gave me a variety of experience. I started with cashiering and was then placed as a delivery coordinator. My responsibilities with this job were building loads, scheduling deliveries for contractors and homeowners, making sure product was loaded properly on time, and selling products for customers needs. At menards I also worked as a building materials assistant manager, worked on the planogram team and online shipping. This gave me the experience I needed in customer service.