Summary
Overview
Work History
Skills
Certifications & Credentials
Timeline
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JONATHAN W. MILLS

Support Specialist
Bradley,IL

Summary

Detail-oriented and disciplined professional with 15+ years of experience in regulated production environments, including GMP compliance, data entry, and cross-functional communication. Recognized for reliability, accuracy, and the ability to follow detailed protocols under minimal supervision. Recently qualified through a state competitive exam for Mental Health Technician roles. Strong interest in transitioning to remote human services or caseworker roles with a focus on mental wellness, client communication, and administrative support.

Overview

20
20
years of professional experience

Work History

Sanitation and Compliance Coordinator

Riverside Hospital
Kankakee, Illinois
10.2022 - 05.2023
  • Supported daily operations in a clinical environment by managing the collection, processing, and distribution of sanitized linens and materials across multiple departments.
  • Ensured adherence to strict infection control and HIPAA-compliant handling protocols, helping maintain a safe and compliant healthcare environment.
  • Acted as a liaison between departments to fulfill time-sensitive requests for supplies and sanitation services, demonstrating responsiveness and service-oriented communication.
  • Maintained accurate inventory logs, tracked linen usage patterns, and ensured timely delivery schedules under minimal supervision.

Production Facilities Operator

CSL Behring
Bourbonnais, Illinois
05.2003 - 10.2019
  • Operated and maintained pharmaceutical-grade production equipment in a highly regulated environment.
  • Logged precise data into departmental databases, tracking trends for internal audits and process control.
  • Diagnosed and corrected equipment malfunctions independently while ensuring consistent output quality.
  • Supported cross-departmental coordination to meet production timelines, with minimal supervision.
  • Performed routine cleaning and documentation for compliance and safety purposes.
  • Developed a strong understanding of SOPs, patient safety principles, and workplace communication - all transferable to case management and human services roles.

Skills

  • Remote Collaboration & Communication

  • Data Entry & Recordkeeping

  • Confidentiality & HIPAA Awareness

  • Mental Health & Client Support Exposure

  • Clerical writing

  • Teamwork

  • Problem-solving

  • Operations management

Certifications & Credentials

  • State of Illinois Competitive Exam - Qualified Mental Health Technician / Human Services Roles
  • GMP & SOP Compliance (CSL Behring Internal Training)
  • Basic First Aid & Safety (Workplace Certified)
  • Technical Proficiencies - Microsoft Word · Excel · Google Workspace · Zoom · Microsoft Teams · Database Systems

Timeline

Sanitation and Compliance Coordinator

Riverside Hospital
10.2022 - 05.2023

Production Facilities Operator

CSL Behring
05.2003 - 10.2019

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